Application Systems Analyst/Programmer

Key Responsibilities

• Serve as the primary point of contact for application-related issues and user inquiries
• Troubleshoot, analyze, and document system issues; recommend and implement solutions
• Communicate issue status, timelines, and resolutions clearly to stakeholders
• Provide technical support, user guidance, and training as needed
• Affiliate with data access, reporting, and enabling user self-service capabilities
• Collaborate with Business Analysts and Developers to design and implement system enhancements
• Develop and execute test plans to validate system changes and ensure quality
• Sustain help desk requests and resolve technical issues in a timely manner
• Maintain a strong understanding of business processes and supported systems
• Configure insurance products, workflows, and processing rules
• Participate in an on-call rotation to monitor nightly production cycles

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or a related field (or equivalent experience)
• Working knowledge of enterprise applications and IT-supported systems
• Strong analytical, problem-solving, and communication skills
• Ability to translate technical concepts for non-technical audiences
• Proven ability to collaborate effectively across teams

Preferred Qualifications

• Experience with system testing and release validation
• Familiarity with reporting tools and data analysis
• Experience with policy administration or claims systems
• Experience with LifePRO, Hyland Perceptive, and/or Online ToolWorks SmartBatch
• Knowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)
• Experience with SQL

Pay

Salary Range: $57,500.00 - $79,100.00
Salary is commensurate to experience, location, etc.