Application Sales Engineer III

About the role

Dover Precision Components is hiring an Application Sales Engineer III for our FW Murphy Production Controls brand. We offer competitive pay and benefits, a vehicle for work purposes, and the ability to be a key contributor with our stable, growing, and innovative company.

Responsibilities

• Serve as the primary technical point of contact for assigned customer accounts and packagers.
• Build and maintain strong customer relationships to ensure customer satisfaction and long-term business success.
• Provide technical support for FW Murphy control panel hardware and software solutions.
• Troubleshoot and resolve complex hardware, wiring, programming, and system integration issues.
• Analyze customer requirements and recommend technical solutions to meet operational needs.
• Make approved software configuration and programming changes that do not require additional hardware or engineering redesign.
• Cook up and manage customer projects to ensure timely completion and successful implementation.
• Support production and field activities by identifying and resolving technical issues that impact customer deliverables.
• Collaborate with Software Engineering, Manufacturing, Project Management, and other cross-functional teams to resolve customer concerns and deliver effective solutions.
• Reverse engineer existing control panel systems to diagnose and correct programming, wiring, or configuration issues.
• Provide technical guidance and recommendations to customers regarding system functionality and performance.
• Travel to customer locations as needed to support projects, troubleshoot issues, and strengthen customer relationships.
• Maintain detailed documentation related to customer requests, technical changes, and project activities.
• Support continuous improvement efforts focused on customer satisfaction, product performance, and operational efficiency.

Requirements

• Associate degree in Engineer Technology, Electrical Technology, Automation, or related field; equivalent work experience may be substituted.
• Minimum of 10 years of relevant experience in industrial controls, automation, electrical systems, applications engineering, technical support, or related disciplines.
• Demonstrated experience working with Allen-Bradley and Rockwell Automation hardware and software platforms.
• Experience supporting industrial control panels, PLC-based systems, and customer-specific automation solutions.
• Strong troubleshooting and diagnostic skills involving electrical, hardware, software, and system integration issues.
• Ability to work independently with minimal supervision.
• Strong customer relationship management communication skills.
• Ability to make sound technical decisions under pressure and within tight customer timelines.
• Experience supporting engine controls, industrial automation, or packaged equipment applications.
• Experience with field commissioning, startup, or customer site support.
• Familiarity with FW Murphy control systems and related product offerings.