Application Review Specialist

This position is open to current employees of the Universities of Wisconsin through an internal application process in Workday.

About the Role

The Application Review Specialist plays a vital role in supporting student access and success by managing complex admissions processes, providing exceptional customer service, and ensuring compliance with state, federal, and university regulations. This position serves as a key resource for prospective and current students, families, faculty, and staff while contributing to the efficiency and integrity of admissions operations. The specialist exercises independent judgment, coordinates across multiple university departments, and helps guide applicants from inquiry through admission. This position offers a unique opportunity to make a direct impact on the student experience while developing expertise in admissions, residency policy, enrollment operations, and higher education administration. The successful candidate will enjoy a dynamic, collaborative environment that combines problem-solving, student support, process improvement, and meaningful decision-making responsibilities.

Responsibilities

• Residency, Reciprocity & Appeals
  • Manage and assist with residency, reciprocity, and residency appeal processes in accordance with state regulations and university policies.
  • Advise students, families, and campus partners regarding eligibility requirements and application procedures.
  • Maintain records, communicate decisions, and support compliance and reporting activities.
• Application Processing
  • Initiate the processing of undergraduate admission applications and related transactions.
  • Monitor workflow, identify processing issues, and provide support to staff.
  • Contribute to process improvements that enhance efficiency and service.
  • Identify and research potential fraudulent applications.
• Re-Entry and Non-Degree Student Admissions
  • Review and evaluate applications from returning students.
  • Coordinate admissions decisions, applicant communications, and related records management.
• Student Services & Administrative Support
  • Provide exceptional customer service to students, families, faculty, staff, and visitors.
  • Collaborate across campus to resolve student issues and support enrollment goals.
  • Assist with training, operational projects, and continuous improvement initiatives.
  • Perform other duties as assigned.
• International, ESL (Back-up)
  • Ensure compliance with applicable university, state, and federal requirements.
  • Provide back-up review and process of international, ESL prospect students.

Requirements

• High school diploma or equivalent.
• Two years of customer service, administrative, clerical, data entry, or related experience; postsecondary education may substitute for experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Effective written, verbal, and interpersonal communication skills.
• Experience using computer applications, databases, and Microsoft Office products.
• Ability to learn and apply policies, procedures, and technology systems.

Preferred Qualifications

• Associate’s degree.
• Experience in higher education, admissions, student services, customer service, or a related field.
• Experience working with student information systems, CRM platforms, or other database systems.
• Experience reviewing information for accuracy and completeness.
• Experience handling confidential information and maintaining accurate records.

Department

The Admissions Office is responsible for recruiting and admitting students. The office hosts formal tours for prospective students and oversees the processing of undergraduate and graduate applications and transfer credits. Prospective students can apply directly to UW-Stout Polytechnic through the Universities of Wisconsin website or the Common Application. The UW-Stout Polytechnic Admissions Office is committed to creating an inclusive campus community that is fully engaged in supporting student success. Candidates who have experience working collaboratively with diverse individuals and/or groups and who can contribute to fostering an inclusive environment are encouraged to identify their experience in these areas.

Pay

Minimum starting salary of $18.50 per hour, commensurate with qualifications and experience.

Benefits

The Universities of Wisconsin provides an excellent benefits package including participation in the Wisconsin State retirement plan. Employee Benefits. To calculate the estimated value of your total compensation, use the Health & Retirement Contributions Estimator.

A six-month probationary period is required. The University of Wisconsin-Stout Polytechnic does not offer H-1B or other work authorization visa sponsorship for this position. A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment and for maintaining work authorization throughout the employment term.