Application Project Manager

Core Responsibilities

• Provide day-to-day operational leadership for teams supporting mission-essential forensic applications systems.
• Serve as the primary operations interface with government stakeholders, including regular reporting on SLA/KPI adherence, risk identification, and service performance.
• Manage incident, problem, and change management processes in alignment with IT Service Management (ITSM) best practices.
• Ensure application ticket ownership across the service desk and operations teams, from intake through resolution and customer communication.
• Develop and execute workforce staffing plans, shift schedules, and succession planning to maintain continuous 24/7/365 support to mission driven events.
• Lead or support operational readiness activities, including monitoring, patch management, COOP/DR (continuity of operations/disaster recovery) exercises, and performance tuning.
• Partner with engineering/development teams to coordinate deployments, upgrades, and troubleshooting in production environments.
• Support the Program Manager and Technical Lead in identifying and implementing process and technology improvements.
• Support the Program Manager and Technical Lead with contract management, deliverable submission, and other administrative responsibilities.
• Interact with the federal government, team members, and other contractors to gather and prioritize requirements, lead cross-functional resources to achieve on-time delivery, and manage and mitigate risks for operational processes as well as special projects.

Success In This Role Will Be Measured By

• High levels of customer and user satisfaction, system availability and operational readiness.
• Team training, retention, and workforce agility.
• Positive customer and stakeholder engagement feedback.

Required Skills

• Active Top Secret (TS) clearance.
• 8+ years of progressive experience in IT operations or program management, with at least 3-5 years in a technical management/leadership role.
• Demonstrated experience managing direct reports in mission-critical environments.
• Proven success implementing process improvements in operational IT settings, including designing or managing service level agreements or other key performance indicators.
• Strong leadership skills, with demonstrated ability to engage, mentor, and retain high-performing technical teams.
• Excellent verbal and written communication skills, with the ability to brief executives and customers confidently and translate complex technical concepts into plain language.

Desired Skills And Qualifications

• Bachelor’s degree (Computer Science, Information Technology, Engineering, or related discipline preferred) or equivalent work experience.
• SAFe Agilist, ScrumMaster, or Agile for Operations certification.
• Industry certifications such as Security+ CE, CISSP, PMP (preferred but not required).
• Extensive experience using Jira or a similar project management tool to manage work backlogs.
• ITIL v4 Foundation or Intermediate certification.
• Familiarity with federal cybersecurity frameworks (NIST 800-53, FISMA, RMF).
• Understanding of forensic application workflows or similar law enforcement IT systems.
• Experience with performance metrics, dashboards, and SLA-driven operations management.
• Prior experience supporting federal law enforcement, DoD, or other national security-focused IT operations and applications.
• Working knowledge of Atlassian Jira Suite and Microsoft products including SharePoint, Word, Project, Visio, and Teams.
• Experience applying Business process analysis or business process reengineering techniques to improve operational performance.
• Demonstrated multi-tasking and problem-solving skills in support of on-time delivery.
• Ability to elicit and shape work requirements, including decomposing high-level objectives into actionable user stories and tasks with acceptance criteria.

Salary Range

$150,000 - $170,000

General Description Of Benefits

Equal opportunity employer. No discrimination or allowance of discrimination based on any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Company Overview

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.