Application Portfolio & Governance Advisor

TransUnion’s TruOps Digital Experience team within Global Operations delivers scalable, integrated solutions across the Salesforce ecosystem to enable efficient, consistent execution of the end-to-end lead-to-service lifecycle. The team partners with business, operations, finance, sales support, and technology stakeholders to drive global standardization, governance, automation, and continuous improvement. This hybrid role requires in-person work at an assigned TU office at least two days per week.

Responsibilities

• Govern the portfolio of applications, managed packages, integrations, and third-party solutions that support and extend the Salesforce ecosystem, ensuring alignment with business priorities and operational objectives.
• Serve as the system of record for application inventory, ownership, business capabilities, vendor relationships, contracts, licensing structures, utilization, costs, lifecycle status, and ecosystem dependencies.
• Establish and maintain governance processes for onboarding, evaluating, enhancing, renewing, replacing, and retiring applications across the Salesforce ecosystem.
• Partner with business, operations, finance, sales support, procurement, and technology stakeholders to support portfolio planning, roadmap development, investment decisions, and application lifecycle management.
• Monitor application utilization, adoption, and consumption trends to identify opportunities for optimization, rationalization, and increased business value realization.
• Maintain visibility into the total cost of ownership (TCO) of the application portfolio, including licensing, consumption-based pricing models, vendor commitments, and ongoing operational costs, enabling informed investment, renewal, and portfolio decisions.
• Develop business cases and investment recommendations that quantify costs, expected business value, resource requirements, and operational impacts to support funding decisions, portfolio governance, and ecosystem growth initiatives.
• Develop and maintain capability mappings that connect business processes and outcomes to supporting applications and technologies.
• Collaborate with enterprise architecture and Salesforce platform teams to maintain awareness of application dependencies, integrations, managed packages, and ecosystem relationships.
• Coordinate governance activities involving information security, risk management, privacy, legal, and architecture teams to support application and AI-enabled technology reviews, approvals, and compliance requirements.
• Develop dashboards, reporting, and portfolio insights that provide leadership visibility into application health, utilization, costs, renewals, business ownership, capability coverage, and portfolio optimization opportunities.

Requirements

• 7+ years of experience in application portfolio management, technology governance, Salesforce ecosystem management, business operations, vendor management, procurement, or related disciplines, with demonstrated success managing cross-functional stakeholder relationships and technology investments.
• Experience working with enterprise SaaS applications and software licensing models, with the ability to evaluate utilization, costs, vendor commitments, and business value to support portfolio decisions.
• Experience managing or supporting application lifecycle processes, including application onboarding, governance, enhancement planning, renewals, rationalization, and retirement.
• Strong understanding of business capability mapping, portfolio governance frameworks, and operational processes that connect technology investments to measurable business outcomes.
• Bachelor’s degree in Business, Information Systems, Information Technology, Computer Science, or a related field, or equivalent combination of education and relevant experience.
• Strong analytical, financial, organizational, and communication skills with the ability to synthesize information and present recommendations to both business and technical stakeholders.

Skills

• Salesforce platform knowledge, including familiarity with Salesforce applications, managed packages, integrations, and ecosystem governance.
• Experience utilizing portfolio management, inventory management, reporting, or governance tools to maintain application and technology records.
• Strong data analysis and reporting capabilities, including development of dashboards, metrics, and executive-level portfolio reporting.
• Proficiency with Microsoft Excel, Power BI, Tableau, or similar reporting and visualization tools used to analyze application utilization, costs, and portfolio performance.
• Ability to document application inventories, business capabilities, technology relationships, integration dependencies, and lifecycle status within governance repositories.

Preferred Skills

• Application Portfolio Management (APM) practices and methodologies.
• Salesforce ecosystem administration, operations, or platform governance experience.
• Vendor management, contract negotiations, and technology investment planning.
• Experience supporting AI-enabled technologies, governance reviews, or emerging technology evaluation processes.
• Familiarity with enterprise architecture practices, capability modeling, application rationalization, and technology portfolio optimization initiatives.

Benefits

• For Your Health: Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage available on select plans. Tax-advantaged HSA and FSA accounts.
• For Your Protection: Company-paid basic life and AD&D insurance; optional voluntary life and AD&D for you and your family. Short- and long-term disability coverage. Optional legal plan, pet insurance, and travel accident coverage.
• For Your Family: Adoption assistance, fertility planning coverage, and caregiver support. Dependent Care FSA with possible employer match. Complimentary Care@Work membership. Up to 12 weeks of paid parental leave with a gradual return option.
• For Your Future: 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Financial wellness resources, career coaching, and optional long-term care insurance.
• For You: Tuition reimbursement, flexible/paid time off, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off. Corporate volunteer events.
• For Your Wellness: 24/7 support including professional therapy, coaching, and emotional well-being programs. Guided meditation and resources supporting physical, mental, social, and financial wellness.

Pay

The U.S. base salary range for this position is $100,100.00 – $150,000.00 annually. Actual compensation is based on education, training, work experience, job-related skill set, location, industry knowledge, scope and responsibilities of the position, and market considerations. Regular, full-time non-sales positions may be eligible for TransUnion’s annual bonus plan. Certain positions may also be eligible for long-term incentives and other payments based on company guidance and plan documents.

TransUnion is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.