Application Owner- Field & Risk

About the role

The Application Owner is responsible for the operational ownership, delivery coordination, and continuous improvement of the app ecosystem supporting the Field & Risk Services (FRS) division. This role serves as the primary liaison between business stakeholders, the Product Owners, and the development team to ensure that strategic initiatives are translated into actionable work, prioritized appropriately, and delivered through a structured Agile framework.

Key Responsibilities

• Platform Ownership
• Act as the primary operational owner for the application portfolio.
• Capable of hands-on intervention during critical problem-solving scenarios.
• Maintain oversight of platform health, support processes, integrations, technical debt, and enhancement opportunities.
• Partner with engineering leads to ensure platform stability, performance, security, and scalability.
• Cook up business and technical stakeholders regarding platform changes and releases.
• Facilitate issue escalation and resolution across business, support, and engineering teams.
• Ensure platform documentation, operational procedures, and ownership records remain current.
• Product Ownership & Delivery Governance
• Own the day-to-day operational backlog for business applications and related platforms.
• Translate business requirements, enhancement requests, defects, and operational needs into well-defined user stories and backlog items.
• Maintain backlog hygiene, prioritization, acceptance criteria, and delivery readiness.
• Ensure development priorities align with strategic direction established by the business.
• Cook up release planning and delivery schedules with stakeholders.
• Provide visibility into delivery status, sprint progress, risks, and dependencies.
• Agile Delivery Facilitation
• Facilitate Agile ceremonies.
• Remove delivery impediments and coordinate resolution of blockers.
• Monitor team delivery metrics and team performance indicators.
• Promote Agile best practices and continuous improvement.
• Support estimation, capacity planning, and sprint forecasting activities.
• Business & Stakeholder Engagement
• Serve as the primary coordination point between:
• FRS Leadership
• Head of Product
• Development Team
• Operations Teams
• Technology Teams
• External Vendors (as applicable)
• Communicate roadmap progress, delivery updates, and implementation plans.
• Facilitate prioritization discussions among competing business needs.
• Support business case development and initiative planning.
• Strategic Execution Support
• Partner with the Head of Product to convert strategic objectives into executable delivery plans.
• Aid in roadmap planning and platform modernization initiatives.
• Support migration, transformation, and continuous-improvement programs across the technology portfolio.
• Identify opportunities to improve processes, automation, user experience, and operational efficiency.

Skills, knowledge & expertise

• 5+ years in Product Owner, Application Owner, Platform Owner, Business Analyst, Delivery Lead, or similar roles.
• 3+ years working within Agile/Scrum development environments.
• Experience managing software backlogs and coordinating development teams.
• Experience working with business stakeholders and technology delivery teams.
• Experience supporting enterprise applications through full lifecycle management.
• Preferred: Certified Scrum Master (CSM), PSM, or equivalent. Product Owner certification (CSPO, PSPO).
• Experience with SaaS, cloud-hosted, or enterprise business platforms.
• Experience supporting insurance, risk services, loss control, premium audit, or field operations platforms.
• Familiarity with application modernization and platform transformation initiatives.