Application Operations Manager

Responsibilities

• Oversight of application support operations for traditional and AI-native applications.
• Ticket triage, troubleshooting, and resolution for multi-agent workflows.
• Drive the adoption of agentic operations, implementing AI-assisted triage, diagnostics, self-healing actions, and automated communications.
• Maintain compliance with enterprise controls and reliability standards.
• Continuously improve support processes through increased automation and self-healing, enhanced proactive monitoring and anomaly detection, and advanced documentation and AI-augmented knowledge management.
• Maintain strong collaboration among business stakeholders, engineering, SRE, platform, vendor teams, and others on Azure performance, AI service stability, observability, release management, and change coordination.

Requirements

• Minimum five years of recent experience in application support, production operations, or technical service management, with at least three years in a leadership or manager role.
• Bachelor’s degree from an accredited college or university in computer science, information systems, or a related field.
• Strong understanding of Microsoft Azure architecture, monitoring, and operational tooling, including AI-enabled services such as ASE platform, Azure Functions, Azure SQL, .NET, and IIS/Windows based environments.
• Demonstrated ability to operate and scale AI-assisted support models, balancing automation with human oversight.

About the Role

We are seeking an experienced professional to lead end-to-end support and operations for a complex application portfolio, with a particular emphasis on agentic and AI-native solutions. Our team values innovation in operational practices and drives excellence in stakeholder communication and technical service delivery.

About SSI People

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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