Application Engineer (RF Test)

Responsibilities

• Serve as the primary technical resource for customers after product deployment, providing timely support via phone, remote sessions, and onsite visits.
• Diagnose, replicate, troubleshoot, and resolve hardware, software, and system configuration issues involving GPS/GNSS and RF test solutions.
• Guide customers through system setup, test configuration, and best practices to ensure the successful deployment and operation of Keysight's GPS/GNSS test solutions.
• Support installation, system integration, upgrades, and onsite technical assistance for mission-critical customer environments.
• Collaborate with hardware and software engineering teams to troubleshoot complex technical issues, communicate product defects, and recommend product enhancements based on customer feedback.
• Create customer-focused technical content, including application notes, knowledge articles, training materials, and instructional videos that improve the customer experience and reduce support requests.
• Deliver technical presentations, demonstrations, and hands-on training during customer visits, user conferences, and other technical events.
• Document and manage customer support cases using Salesforce and other support tools, maintaining accurate records of issues, resolutions, and customer communications.
• Build strong customer relationships through technical expertise, professionalism, and a commitment to delivering exceptional customer experience.
• Travel up to 25% domestically, with occasional international travel for training or business needs.

Qualifications

• Required: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or another related engineering discipline.
• Typically 2+ years of hands-on engineering experience, including internships or relevant industry experience.
• Hands-on experience with RF test and measurement equipment, including: Spectrum analyzers, signal generators, power meters.
• Strong RF troubleshooting, analytical, and problem-solving skills.
• Experience troubleshooting hardware, software, and system configuration issues.
• Ability to communicate complex technical concepts clearly to customers and internal engineering teams.
• Strong interpersonal skills with a customer-focused mindset and a collaborative approach to problem solving.
• Willingness to travel up to 25% domestically, with occasional international travel.
• U.S. citizenship required due to federal customer requirements.
• Ability to obtain and maintain a U.S. security clearance.
• Ability to work onsite in Pleasant Grove, Utah is preferred.
• Candidates with significant GPS/GNSS or PNT experience who are located near key customer regions may also be considered for a remote work arrangement.