Application Engineer Leader

MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation infrastructure. LEADING THE WAY™ in innovation, MPS is dedicated to keeping the power infrastructure performing optimally by supplying world-class solutions to fulfill the needs of customers who maintain electrical services to consumers worldwide. We operate seventeen facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. Learn more at www.macleanpower.com

About the role

Lead the efforts of ITEC’s Application Engineering team. Provide technical support for customers, ITEC’s Customer Service and Engineering groups.

Responsibilities

• Develop & maintain a proficient level of ITEC product and application knowledge.
• Provide technical training to clients or internal users.
• Train Application Engineers to ensure that they can work independently with customers’ engineering groups.
• Monitor and Mentor Application Engineers.
• Train Sales Representatives and visit target customers to assist Sales Reps with product approvals.
• Analyze & interpret customer requirements to help provide accurate quotations & ensure profitable growth.
• Communicate with Channel Partners, MPS Sales Channels, ITEC Engineering, & ITEC Quality Departments.
• Support industry events and technical conferences as needed.
• Gather competitive information to assist Product Management with future product roadmaps.
• Assist Quality with customer issues and concerns.
• Coordinate with internal departments to ensure organizational and or client requirements are met.
• Perform other duties as assigned.

Qualifications

• Experience in utility metering or relaying applications is preferred.
• BS in Electrical Engineering, or Power Engineering Experience.
• Experience with electric utility or electrical equipment manufacturer in the power utility space.

Skills

• Intermediate verbal and written communication skills
• Technical expertise
• Ability to work as part of a team
• Problem-solving skills
• Communication skills
• Interpersonal skills