Application Engineer, Injection Molding

How You’ll Contribute

• Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings
• Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation
• Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies
• File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability
• Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility
• Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary
• Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery

What You'll Bring to Xometry

• Associate degree or higher in a technology field, or equivalent practical experience
• Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review
• Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies
• Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers
• Vocational training or direct experience in injection molding is highly desired
• Familiarity with die casting, stamping and metal extrusion is a plus