Application Engineer I/II

About the role

Greenheck Group’s Marion, North Carolina location produces the METALAIRE product family and has been a cornerstone in the Marion community for the past 20+ years. Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again.

Responsibilities

• Provide assistance to product support team on technical support via phone and e-mail for both internal and external sales people in the areas of product selection and application.
• Develop and communicate solutions for basic product applications under direct supervision.
• Gather information and provide resolution to complex field problems. May include travel for onsite support.
• Understand and interpret industry codes and standards to determine product needs and requirements.
• Aid in highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Become familiar with the competitor's products and apply this knowledge to the company's advantage.
• Organize and present trainings to internal and external customers both onsite and offsite.
• May assist with offsite events including planning, set-up, and basic customer interactions.
• Develop awareness of industry related associations and their purpose.
• Become familiar with the rep network and sales channel.
• Manage basic individual projects in accordance with predetermined completion dates.
• Document service calls to record data on product questions and field issues.

Requirements

• 0-2 years of relevant work experience in engineering required.
• 4 Year / Bachelor Degree in engineering required.

Qualifications

• 3-5 years of relevant work experience in engineering required.
• 2 Year / Associate Degree in engineering or equivalent years of job experience required.
• 4 Year / Bachelor Degree preferred.

Skills

• Technical application support
• Quote special product designs
• Presentation training
• Understanding industry codes and standards
• Competitor product knowledge
• Process improvement
• Customer interaction

Benefits

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $77,235-$117,552 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

Pay

The starting base pay range for this position is $77,235-$117,552 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

Schedule

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

RECRUITING FRAUD ALERT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification.