Application Engineer

About the role

The Application Engineer applies market application knowledge in working directly with customers to develop Swagelok products and system solutions to their application needs. The Application Engineer independently evaluates, selects, and applies appropriate engineering techniques, procedures, and criteria, using judgment in making adaptations and modifications.

Responsibilities

• Review, interpret, and create piping and instrumentation diagrams (P&ID)
• Convert a P&ID to 3D models and 2D assembly drawings using the SolidWorks application
• Generate custom solution proposals and quotes based on customer system design and requirements
• Assist customers with selecting appropriate products and laying out assemblies to meet customer requirements
• Ensure alignment with quality policies and procedures, Custom Solution Policy, Swagelok Quality System (SQS) requirements
• Interact with Custom Solutions Technicians to develop procedures for assembling and testing systems
• Provide training and technical support on new products and marketing initiatives to sales and service center associates and customers
• Collaborate amongst sales and service centers and application engineers to promote learning
• Periodic travel to customer sites to collaborate on technical applications and services
• Drive key Custom Solutions department metrics, such as quote speed, quote-to-order conversion
• Identify the changing application needs for new and existing products and provide feedback to appropriate factory personnel on improvements to products or services
• Drive sales of targeted products and custom solutions assemblies
• Assist with projects and special assignments
• Support the technical resolution of product returns and customer complaints/concerns

Qualifications

• Education: Bachelor of Science in Mechanical Engineering or equivalent
• Experience: 3 years of industry experience with fluid controls in one or more focused market/application segments.
• Proficiency using 3D CAD software (preferably SolidWorks)
• Excellent interpersonal skills with the ability to build personal and team-based relationships with all levels of associates
• Excellent oral and written communication skills
• Ability to interpret customer applications and technical specifications
• Ability to solve complex problems and complete multiple projects
• Perform an annual visual acuity assessment to determine certification status
• Proficiency in using Microsoft Office Suite
• Use of mechanical tools to build assemblies

Skills

• Proactive solution seeking
• Creative problem solving
• Dependability
• Self-Confidence
• Customer Service Initiative
• Adaptability
• Achievement
• Teamwork and Collaboration
• Change Catalyst
• Attention to detail
• Confidentiality

Working Conditions

• Sitting/standing for extended periods
• Operation of keyboard/office equipment for extended periods
• Standard warehouse and shop environment including associated tools and safe working practices
• Periodical travel required which could include overnight stays