Application Engineer

About the role

We are seeking a highly motivated Onbase Application Operations & Monitoring Engineer to support enterprise applications, file management processes, and project-driven initiatives. This role is responsible for ensuring application stability, proactive monitoring, and operational efficiency across production environments using modern observability tools such as Dynatrace.

Responsibilities

• Provide day-to-day operational support for business-critical applications in a production environment
• Manage and support file transfer and file management workflows (ingestion, processing, delivery, and error handling)
• Maintain and support file transfer mechanisms (FTP/SFTP, batch processing, file lifecycle management)
• Monitor application health using Dynatrace and enterprise monitoring tools, ensuring proactive identification and resolution of issues
• Perform incident troubleshooting, root cause analysis (RCA), and problem management to prevent recurrence
• Support and execute project-based initiatives, including system upgrades, migrations, and platform enhancements
• Collaborate with cross-functional teams (Infrastructure, Network, Development, and Vendor teams) to resolve complex issues
• Develop and maintain standard operating procedures (SOPs) and operational documentation
• Ensure adherence to security, compliance, and change management processes
• Participate in on-call rotation and support high-priority production incidents as needed

Requirements

• 3–7+ years of experience in Application Support / Application Operations (AppOps)
• Hands-on Experience With Application Monitoring Tools (Dynatrace Preferred)
• Strong understanding of file transfer mechanisms (FTP/SFTP, batch processing, file lifecycle management)
• Experience supporting applications hosted on Windows Server environments
• Knowledge of SQL Server or relational databases (basic querying, troubleshooting connectivity)
• Experience working in project-driven environments (upgrades, migrations, implementations)
• Strong troubleshooting and analytical skills with the ability to work under pressure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Experience with application monitoring tools (Dynatrace Preferred)
• Experience with file transfer mechanisms (FTP/SFTP, batch processing, file lifecycle management)
• Experience supporting applications hosted on Windows Server environments
• Knowledge of SQL Server or relational databases (basic querying, troubleshooting connectivity)
• Experience working in project-driven environments (upgrades, migrations, implementations)
• Strong troubleshooting and analytical skills with the ability to work under pressure

Skills

• Experience with enterprise platforms (IIS, middleware, or vendor applications)
• Exposure to automation/scripting (PowerShell)
• Experience with load balancers, web services, or API monitoring
• Knowledge of log analysis and performance tuning

Key Skills

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Application Monitoring & Observability (Dynatrace)
• Production Support & Incident Management
• File Management / File Transfer Processing
• Project Execution & Coordination
• Cross-team Collaboration

Benefits

Opportunity to work in a high-impact production environment supporting critical business systems

Exposure to modern monitoring and observability platforms

Involvement in enterprise-scale projects and system transformations

Pay

Negotiable based on experience and qualifications

Schedule

Full-time, with occasional evening and weekend work required for on-call rotations