Application Engineer

Are you passionate about solving complex technical challenges and delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

About the role

As our new Application Engineer, you will be providing expert technical support and tailored engineering solutions to customers while strengthening our team's capabilities across product sizing, system integration, and application engineering. You'll be part of a diverse, supportive, and inclusive culture that celebrates differences and puts people first by fostering growth, well-being, and a sense of belonging. You will follow a hybrid work model based in our office in Brookshire, TX.

Responsibilities

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection for complex customer inquiries.
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications and engineering calculations.
• Handle escalated inquiries and quotations across multiple channels including phone, email, live chat, and instant messaging.
• Identify business opportunities and hand over leads to external sales while implementing value-added services to strengthen customer relationships.
• Provide technical guidance and solutions for heat exchanger and accessories quotations, supporting other team members.

Requirements

• A bachelor’s degree in engineering or equivalent with 3+ years of relevant experience.
• Fundamental product and application knowledge of pumps, control panels, motors, variable speed drives, and pump accessories.
• Working knowledge of SAP (CRM/SD) and proficiency in MS Office applications.
• Excellent written and spoken English with strong communication and relationship-building skills.

Skills

• Application engineering experience in the pump industry (a plus).
• Previous experience in a customer service or technical support environment (a plus).
• Proven ability to anticipate customer needs and proactively deliver solutions (a plus).

Benefits

• A working environment built around your needs, with flexible hours, home working opportunities, and parental support.
• Annual bonuses, health insurance, and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

Pay

The salary range for this position is $73,100 – $112,100. Individual pay will be determined based on market location and the candidate’s profile. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.