Application Enablement & Support Analyst - Torrington

Responsibilities

• Serve as the liaison between business users and IT development teams.
• Provide frontline support for application issues, service requests, and reporting needs.
• Identify opportunities to improve application functionality and user experience.
• Develop and deliver user training, documentation, and support materials for business applications and Microsoft 365 tools.
• Cook up software rollouts, testing, updates, and implementation projects.
• Cook up vendor relationships, software updates, QA/testing, and end-user support for systems including Sysdyne and ERPLY POS.
• Translate business needs into technical requirements and assist with deployment and user adoption.

Qualifications

• Experience supporting business applications and incident management systems.
• Strong knowledge of Microsoft 365 applications including Teams, Excel, Word, PowerPoint, and OneDrive.
• Excellent technical writing, training, and process documentation skills.
• Strong project coordination, communication, and organizational abilities.
• An analytical mindset with strong troubleshooting and problem-solving skills.
• Ability to collaborate effectively across technical and non-technical teams.
• Experience with software testing, training delivery, and process mapping preferred.

Benefits

• Competitive benefit and compensation package that includes health, dental, vision, 401(k) with company match, company paid life insurance, company paid long term disability insurance, paid holidays, and earned time off.