Application Support Analyst

About the role

Our client, a leading financial services organization, is seeking an Application Support Analyst to join their team. As an Application Support Analyst, you will be part of the technology organization supporting the platforms that enable Rates and Credit trading businesses. The ideal candidate will bring ownership mindset, strong incident and problem-solving skills, and clear stakeholder communication which will align successfully in the organization.

Responsibilities

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms, helping ensure reliable operation of critical trading, pricing, risk, P&L, and electronic execution systems.
• Monitor production systems and workflows, including interfaces, market connectivity, pricing feeds, and electronic trading execution health.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving stability and resilience over time.
• Support continuous improvement through change and release management, DR management, project delivery, operational controls, and production readiness for new releases.

Requirements

• 8+ years of experience in Front Office application support, with hands‑on production support responsibilities.
• Experience supporting Rates and Credit related Fixed Income products, including familiarity with trading workflows and operational controls.
• Experience with incident management and problem‑solving, including root cause analysis and corrective action follow‑through.

Skills

• Working knowledge of SQL and scripting, plus the ability to troubleshoot in real time and analyze logs and system behavior.
• Familiarity with monitoring and support tooling such as Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS, and ITIL processes (Incident, Problem, Change).
• Experience with job scheduling (Autosys) and databases (MSSQL/SQL Server, Oracle).

Benefits

• Opportunity to be a primary technology liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions.
• Chance to strengthen a high‑availability trading environment by improving platform stability, automation, and operational readiness.
• Visibility with senior management through clear communication of postmortems, platform status, operational risks, and service‑level reporting.
• Engagement with business stakeholders to prioritize production enhancements and identify automation opportunities.
• Experience coordinating onboarding activities with trading venues, brokers, vendors, and counterparties, supporting smooth execution across the ecosystem.
• Medical and prescription drug plans
• Dental plan
• Vision plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k) with company match
• Weekly pay