Application Development Technology Lead

Senior-level role responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team.

Responsibilities

• Partner with senior operations business and technology leaders to analyze complex business challenges.
• Design innovative, end-to-end automated solutions that align with strategic goals.
• Champion and design AI-forward solutions, incorporating Machine Learning (ML) and Large Language Models (LLMs) to drive next-generation automation and efficiency.
• Design strategic control automation, developing AI-forward solutions to enhance monitoring, reduce operational risk, and ensure regulatory adherence.
• Act as business process subject matter expert for the Fraud Automation and Support Team.
• Resolve high-impact problems by providing expertise in systems and business process analysis.
• Lead the initial evaluation of business technology requests; provide a strong, technically-grounded perspective to vet business requests, define high-level solutions, and guide development teams toward innovative and viable solutions.
• Ensure data quality, governance, and compliance are central components of all solution designs, moving beyond basic process management to strategic data utilization.
• Serve as a trusted strategic partner to Operations Business leadership, actively contributing to strategy definition, providing transparent project updates, proactively identifying and mitigating timeline risks, and adeptly navigating unforeseen challenges.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements

• 6+ years of relevant experience in Apps Development or systems analysis role.
• Demonstrated experience leading the successful implementation of complex technology projects, from initial concept and feasibility through to final deployment.
• Extensive experience in system and business process analysis, with a deep focus on understanding, re-engineering, and automating operational workflows.
• Strong, practical experience with AI-forward technologies, including the application of Machine Learning (ML) and Large Language Models (LLMs) to solve real-world business challenges.
• Demonstrated ability to act as a trusted strategic partner to senior business leadership, with experience in translating business strategy into actionable technical roadmaps.
• Exceptional written and verbal communication skills, with a proven ability to articulate complex technical concepts to non-technical stakeholders and influence decision-making at all levels.
• Subject Matter Expert (SME) in at least one area of Applications Development.
• Ability to adjust priorities quickly as circumstances dictate.
• Demonstrated leadership and project management skills.

Education

• Bachelor’s degree/University degree or equivalent experience.
• Master’s degree preferred.

Full-time position located in Jacksonville, Florida, United States.

Pay

$113,840.00 - $170,760.00 annual salary. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including vacation, sick leave, and holidays.