Application Development Operations Manager

Edgewater Federal Solutions, Inc. · Albuquerque, NM · 2 wk ago

ManagementFull-time

Organizational Leadership & Operations Lead and supervise a large, distributed operational workforce to achieve performance targets and deliver high-quality services
Serve as the primary escalation point for personnel, operational issues, and customer concerns, ensuring timely and effective resolution
Participate in regular operational meetings with the Customer Representative to review progress, performance, and strategic initiatives
Attend customer meetings to provide updates, insights, and recommendations on operations and workforce performance
Foster a high-performance, accountable culture across embedded teams
Workforce Management & Leadership

Oversee the full employee lifecycle including hiring, onboarding, performance management, career development, and retention
Partner with HR on employee relations, organizational design, and compensation strategies
Conduct performance evaluations, coaching, and development planning for staff at all levels
Identify skills gaps and implement workforce development and upskilling strategies

Maintain a strong foundational understanding of software development, DevOps, CI/CD pipelines, automation, and modern architectures
Provide informed input on technical workforce needs, role definitions, and organizational capabilities
Ensure alignment with software development lifecycle (SDLC) practices, Agile/Scrum methodologies, and modern delivery frameworks
Support teams utilizing tools such as Jira, Azure DevOps, and similar platforms

Drive continuous improvement initiatives that enhance service delivery and employee experience
Develop, implement, and continuously refine operational processes to maximize efficiency and minimize cost
Monitor and analyze key performance indicators (KPIs) to identify trends, risks, and improvement opportunities
Establish metrics and reporting frameworks to track organizational health and performance

Ensure compliance with customer site security, safety, and operational policies and procedures
Support secure and compliant operations in environments requiring DOE clearance standards
Identify and mitigate risks related to workforce, operations, and delivery

Build and maintain strong relationships with stakeholders, business leaders, and customer organizations
Act as a bridge between embedded staff and centralized leadership to ensure alignment and communication
Provide workforce insights, operational updates, and strategic recommendations to leadership
Strengthen long-term partnerships across mission and business areas

Bachelor’s degree in Computer Science or a related field (or equivalent experience)
Minimum 4+ years of directly related experience demonstrating the ability to perform operational leadership responsibilities (typically higher in practice for this scope)
Ability to obtain a DOE Q Clearance (candidate may start uncleared)
Must reside in the Albuquerque area due to on-site work requirements
Must be US Citizen

Proven experience in operations management or a similar leadership role managing technical teams
Strong analytical, organizational, and problem-solving skills
Excellent communication and interpersonal abilities, with the ability to engage at all levels
Ability to work under pressure and adapt to changing priorities in dynamic environments
Foundational technical knowledge in: Software development and programming concepts Software architecture and SDLC DevOps, CI/CD, and automation practices

Proficiency or familiarity with programming languages such as Java, C#, Python, or JavaScript
Experience with Agile/Scrum frameworks and sprint planning tools (e.g., Jira, Azure DevOps)
Experience managing large, distributed, or embedded technical teams
Familiarity with enterprise or mission-critical systems and environments
Demonstrated success in workforce planning, organizational design, and scaling technical teams

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