Application Developer Senior

Information and Technology Services (ITS) is looking for an Application Developer Senior to join the Infrastructure Information Systems team. You will provide creativity and strategy to develop web applications, web services (APIs), and web service standards. You will help build multiple content areas (business domains) and systems: functionally separate software applications. Your responsibilities will include the hardware/OS/browser infrastructure that the application runs on and multiple technologies: software languages, libraries, and integrations.

About the Organization

ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university-wide innovations by:

• Elevating the customer experience by providing proactive, laser-focused customer service
• Providing appropriate IT security and privacy in an open university society, while enabling innovation
• Supporting data-informed decision making
• Delivering intuitive research computing solutions
• Building a world-class, transformational network and reliable administrative systems

ITS values those who proactively solve challenges, work efficiently, and seek a collaborative and inclusive work environment. ITS's mission is to be trusted enablers of technology for the U-M community.

Responsibilities

• Service Improvement / Solution Architecture
  • Contribute to service enhancement projects by identifying and quantifying customer requirements, delineating gaps between customer requirements and existing technology capabilities, and recommending improvements.
  • Work with stakeholders to review modification requests, determine programming needs, and write code solutions that balance requirements with risk, maintainability, and cost-benefit analysis.
  • Develop a comprehensive understanding of assigned products, determine logic for solutions depending on platform, business rules with multiple dependencies, integrations, and variables.
  • Follow established standards, methodology, and development tools while translating requirements into a technical design.
  • Conduct and support analysis, then deploy solutions.
  • Develop new and revise existing coding standards and documents for new technology.
• Production Support
  • Provide daily operations and tier 2 support for applications.
  • Coordinate with team members and service support groups to resolve incidents, requests, fixes, and enhancements.
  • Handle development, batch processing and scheduling, installation, configuration, customization, troubleshooting, upgrades, integration, and maintenance of systems.
  • Monitor applications and other systems for availability, error conditions, and performance to ensure services are operational.

Requirements

• Bachelor's degree in a related field or equivalent combination of education, certification, and experience.
• Minimum of four years demonstrated experience in a related role requiring confidentiality, customer service, organization, prioritization, and troubleshooting to install, configure, and support web application development.
• Development experience with Python, Java, JavaScript, .NET, PHP, or other web application frameworks.
• Knowledge of systems development methodologies (including waterfall and iterative approaches), process improvement, and data analysis.
• Proficiency with one or more structured programming languages and reporting tools.
• Proficiency with one or more object-oriented programming languages and the concepts of web services development.
• Experience designing, developing, and documenting robust, in-depth APIs to support scalable application integrations.
• Experience with user interface design and knowledge of usability best practices.
• Experience developing web services and other types of integrations, and resolving integration issues involving multiple technologies and departments.
• Knowledge of best practices and infrastructure for web services.
• Demonstrated ability to establish and maintain effective relationships with customers in a manner that consistently meets expectations for exemplary customer service.

Skills

You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and bring solutions to your customers. You value a culture rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

Desired Qualifications

• Demonstrated experience with database development, including Oracle or similar relational database platforms.
• Familiarity with the Calero Pinnacle application.
• Knowledge of Warehouse Management Systems (WMS).
• Demonstrated project management knowledge, skills, and experience.

Pay

$87,338.00 - $98,000.00

Schedule

Full-Time, Regular. Positions eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually and are subject to change.