Application Developer

About the role

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

Essential Duties And Responsibilities

• Support the administration, maintenance, and enhancement of enterprise applications supporting Service Operations
• Troubleshoot application issues and coordinate resolution with internal and external stakeholders
• Aid with application issues and coordinate resolution with internal and external stakeholders
• Develop and maintain application documentation, procedures, and operational standards
• Support application testing, validation, and change management activities
• Support Salesforce Service Cloud administration and operational activities
• Manage user provisioning, deprovisioning, license assignments, roles, profiles, and permission sets
• Perform periodic reviews of user access and system configurations
• Aid with case management workflows, queues, routing rules, and operational enhancements
• Aid with troubleshooting, testing, and deployment validation activities
• Partner with business stakeholders to improve system adoption and operational effectiveness
• Support the maintenance and operation of database and DataMart environment
• Execute data validation, quality reviews, and operational support activities
• Aid with database troubleshooting, maintenance, and system enhancements
• Support data integrity and continuity across supported platforms
• Support Linux-based environments and operational infrastructure supporting business applications
• Develop and maintain automation scripts and tools to improve operational efficiency
• Aid with API integrations and system connectivity troubleshooting
• Aid with deployment and configuration activities across supported environments
• Respond to application incidents, service requests, and operational issues
• Participate in root cause analysis and problem resolution efforts
• Identify opportunities to improve workflows, processes, and system efficiency
• Collaborate with Service Operations, Engineering, IT, and business stakeholders on system-related initiatives
• Provide backup support and operational continuity for critical business applications

Qualifications

• Bachelor’s degree in CS/SWE or related field
• 2+ years of experience working with a corporate application development teams focused on call center application such as CRMs and/or Logistics platforms
• Experience supporting enterprise business applications in a production environment preferred
• Experience administering Salesforce Service Cloud preferred
• Experience managing user access, permissions, and licensing preferred
• Experience supporting MySQL or similar relational databases preferred
• Experience with Linux operating systems preferred
• Experience with Python, JavaScript, or scripting languages preferred
• Lead or managed supporting APIs, integrations, and automation solutions
• Strong troubleshooting and analytical skills
• Excellent communication and cross-functional collaboration abilities
• Ability to manage multiple priorities in a fast-paced environment

Preferred Technical Skills

• Strong problem-solving mindset
• Attention to detail
• Customer-focused approach
• Willingness to learn and expand technical expertise
• Ability to work independently while collaborating effectively across teams
• Flexibility in working hour schedules or available in emergencies due to urgent technical support issues

Salary Range

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.