Application Consultant

About the role

The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applicants, residents, and colleagues. The Application Consultant reports to the Application Manager.

Responsibilities

• Work in a centralized sales hub and facilitate full cycle application review, approval/denial, and income/identity verification (if applicable).
• Verify government-issued photo IDs.
• Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application.
• Provide superior customer service to internal and external customers to ensure a seamless experience.
• Work closely with internal partners to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
• Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
• Perform other duties as assigned or as necessary.

Requirements

• High school diploma or GED equivalent.
• 1 to 2 years of administrative experience preferred.
• Proficient understanding of the Microsoft suite.
• Familiarity with CRM systems and practices.

What the job requires

• This position is not eligible for remote or hybrid work; all duties are performed on site in the office to support daily in-person collaboration, team huddles, and spontaneous meetings.
• Requires sitting at a desk or workstation for extended periods and using standard office equipment such as computers, phones, and printers.
• This role requires a five-day workweek that includes both Saturday and Sunday, with days off scheduled during the week.
• This role does not require any travel; work is primarily conducted at the office.

What you will bring to the table

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations; requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines; errors in judgment may cause short-term impact to co-workers and supervisor.

Benefits

• Competitive salaries.
• Experience-driven career growth.
• Eligibility for benefit packages including medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, and wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for most positions.

Pay

New hires generally start between $24.50 and $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs.