Application Analyst II: ECS Staging

About the role

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

We are seeking an Applications Analyst to join our Enterprise Conversion Solutions team. This team provides high-end data solutions for our financial institution clients by converting high-risk secure financial data from our proprietary systems into other formats. Analysts work with other members of the ECS team including Programmers, Vendors, Project Managers and Support Representatives to successfully complete data conversion projects. The ideal candidate brings technical troubleshooting knowledge and top-notch customer service with a mindfulness toward the sensitive and crucial nature of the data with which this team works. This is a great opportunity to enter the IT field with a team of engineers willing to train and mentor leading to future opportunities in IT.

This position will be filled to work onsite at our Springfield, MO office location. This position is ineligible for immigration sponsorship and support.

Responsibilities

• Communicates with internal and external customers to ensure all applicable data and/or database are collected; provides remote assistance as needed (typically via Bomgar, Webex, Smarttech)
• Completes and ships all equipment list requests by ECS employees daily and with urgency
• Transports data to backup DR site as needed; data security is a top priority
• Ensures all policies and procedures are followed; handles every data set with care
• Interacts and communicates with Project Managers, CRMs, customers, vendors, internal JH product groups as needed
• Manages large workload; remains organized, prioritizes, and executes assigned tasks self-sufficiently
• Administers SFTP site
• Assembles and configures NAS devices
• Performs other duties as assigned

Requirements

• Minimum 1 year of experience in a technical or troubleshooting environment using general Microsoft products (Excel, Word, Teams, Outlook)
• At least 6 months of customer service experience
• Valid driver's license; ability to travel up to 20% to and from Springfield to the Branson data center on a weekly rotation basis

Preferred Qualifications

• Willingness to learn and openness to opportunities
• A+, Security+, Network+ or equivalent certifications
• Knowledge of Virtual Environments

Benefits

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration, empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment: Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate.