Application Analyst II - Beacon/Clinical Research

About the role

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

ECU Health is a mission‑driven, 1,708‑bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not‑for‑profit system comprises 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations. The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well‑being of eastern North Carolina through patient care, education and research.

Responsibilities

• Take initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
• Perform evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
• Evaluate and recommend business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
• Effectively analyze and resolve simple to moderate issues.
• Provide well‑written and effective professional and technical documentation.
• Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.
• Stay informed on current market trends and emerging technology developments that impact their application.
• Determine solutions with minimal assistance and make effective decisions within scope of authority.
• Adhere to change management standards and established Service Level Agreements (SLA) for incidents and requests.
• Demonstrate effective verbal and written communication.
• Promote cooperation and commitment within the team by assisting and working collaboratively with others.
• Hold self personally accountable to meet or exceed team expectations.
• Rotate on‑call responsibilities as required.
• Support core job duties for applications including Ambulatory Team Epic Electronic Medical Record (EpicCare Ambulatory, SmartForms, Haiku/Canto, Phoenix, Stork, Hospital Outpatient Departments (HOD), Beacon, Kaleidoscope) and associated Epic tools such as Reporting Workbench and SlicerDicer, plus integrated content from IMO, Surescripts, and Krames Staywell.

Requirements

• Bachelor's degree in computer science, Information Systems or Healthcare related field or relevant work experience required.
• 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience.
• Experience in testing software application.
• Ability to effectively support applications.
• Work independently with quantifiable and qualitative results.
• Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up.
• Independently motivated to seek knowledge through self‑education, mentoring, etc. in areas pertaining to their current position.
• Recognized as a source of knowledge on primary applications both functional and technical operations.
• Obtain and maintain current certification/accreditation from the vendor and continued education/learning to understand the functionality of applications(s) supported as