Application Analyst II
About the role
The Application Analyst II supports the design and build of the designated application. They are responsible for the overall build of the workflows, system configurations, change documentation, and support of operations for the application. They are self-directed and work with minimal supervision.
Responsibilities
Executing Application Design and Build:
- Designing and building the related application
- Working with Operations to optimize the design of the application’s capabilities and workflows
- Utilizes external resources for best practice builds and solutions
- Performing a thorough review of all Foundation Build and operational requested content and workflows for application
- Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
- Building data fields, screens, templates, and customer-defined functionality, as required
- Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build
- Following build standards and maintaining synchronization between environments in collaboration with environment team
- Works with moderate supervision
- Acts as a resource for Level 1 analyst
- Affords assistance in the development of Change Readiness demos and documentation
Application Support:
- Providing go-live support for customers on new applications, including functionality
- Providing on-call support for application through go-live and post go-live
- Representing application in Integrated Area Workgroups
- Possesses solid working knowledge of subject matter
- Works with customers, informatics on enhancement request requirements
- Sustaining continuous documentation of system modifications and updates
- Shares knowledge and is a resource for Application Analyst I
- Validates work performed by newly certified or new work by Application Analyst I
Documentation and Communication:
- Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing
- Contacting the customer regarding ticket resolution if resolved or unable to fill request
- Logging decisions and issues/risks in trackers during build/projects
- Supporting application governance needs, including development of business case for decisions
- Maintaining version control of workflows, issues/risks log, and decisions tracker
- Supervising basic issues and roadblocks, escalating issues as needed
- Communicating with supervisors to determine necessary escalations
- Presents oral and written communication to project team
Project Management:
- Recommending areas for process improvement
- Affording assistance in the development of future state materials
- Following the process for identification, tracking, resolution and closure of all issues
- Following the change control process and any required changes
- Collaborates with team members across the department as well as operational staff
- Developing test scripts for new systems, complying with version upgrades and system modifications
Qualifications
Education:
- Preferred: Bachelor’s degree or equivalent years of relevant work experience
Work Experience:
- Preferred 3+ years prior system build experience
- Demonstrated ability to support the application
- Previous experience working with specified customer base
- Ability to work with moderate supervision
Licenses and Certifications:
- Minimum: Certification in specified application as applicable
- Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
- For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid
Key Competencies
Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
Learning: the ability and willingness to learn new software and systems
Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressure
Benefits and Perks
- Paid Time Off including Vacation, Holidays, and Sick Time
- Retirement Plans
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!