Application Analyst | Grand Central - ADT

About the role

We are seeking an experienced Application Analyst – Epic Grand Central (ADT) to support and optimize our Epic scheduling and patient access solutions. In this role you will partner with clinical, operational, and technical teams to ensure reliable, efficient scheduling workflows that enhance the patient and caregiver experience.

Responsibilities

• Troubleshoot and resolve basic application issues and provide end‑user support.
• Collaborate with IT and clinical teams to ensure optimal system performance and workflow efficiency.
• Monitor applications for issues related to maintenance, upgrades, and implementations.
• Monitor performance and assist with auditing processes to ensure data integrity.
• Participate in projects related to system enhancements, integrations, and new implementations.

Qualifications

• Bachelor’s degree or related field, or equivalent years of experience and education.
• 2–4 years of relevant work experience.
• Epic Grand Central certification required upon hire.
• Strong analytical and problem‑solving experience.
• Strong understanding of scheduling, registration, and patient access workflows.
• Experience gathering requirements and working directly with operational stakeholders.
• Ability to analyze issues, identify solutions, and communicate technical concepts clearly.

Benefits

• Comprehensive medical, dental, life insurance, HSA/FSA.
• Substantial retirement contribution including 401(k) match and annual discretionary contribution.
• Paid Time Off (vacation, sick, personal) combined into a flexible balance.
• Professional development support: tuition investment program, career development center.
• Wellness program with incentives, employer‑paid life insurance and AD&D, optional short‑term and long‑term disability.
• Employee assistance program, identity theft protection, pet insurance.
• Employee discounts, recognition and rewards program, and additional perks.

Pay

Starting salary of $70,000 per year and up, based on relevant work experience. Position may be filled at Application Analyst or Senior Application Analyst level.

Schedule

Full‑time, 80 hours biweekly (1.0 FTE), Monday‑Friday core business hours. Scheduled weekly hours: 40. Remote work options are available for residents in Wisconsin, Minnesota, or Iowa, with occasional onsite support needed in La Crosse, WI or Green Bay, WI.