Application Analyst

Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company distributes top-quality building materials from leading manufacturers to authorized retailers across the United States. As a 100% employee-owned company, we ensure our employees have a direct stake in our success. In addition to distribution, we manufacture high-quality brands including Diamond Kote Siding System, Waudena, ChamClad, and Taylor Entrance Systems. With nineteen distribution centers and five fabrication and finishing facilities, we serve customers from the western Rocky Mountains to the east coast.

Benefits

• 3 weeks paid vacation within 1st year
• 9 paid holidays
• 100% Employee Owned
• Employee Stock Ownership Program (employer-funded with an average retirement contribution of up to $4 per hour)
• 401K Retirement Fund (additional opportunity for employee contribution)
• Health, Dental, Vision, Short Term/Long Term Disability insurance
• Employee Assistance Program
• Opportunity for advancement
• Training and development
• Employee Material Purchase Program

Responsibilities

• Interform and M3 Document Output Support and Development
  • Support, design, develop, and maintain labels, documents, and templates across Interform and M3 Document Output as needs and compliance evolve for internal and external stakeholders.
  • Troubleshoot and resolve issues, including data mapping, triggering, output formatting, and print/delivery failures of documents and labels.
  • Partner with vendor and internal teams to capture logging, troubleshoot and escalate issues, and deliver enhancements while ensuring alignment on priorities.
• Dynamics 365 CRM Support and Maintenance
  • Provide ongoing support and maintenance for the Dynamics 365 CRM system, serving as first-line support to triage, troubleshoot, and resolve user-reported issues.
  • Perform routine configuration and maintenance of Dynamics 365 CRM, including forms, workflows, views, dashboards, and reports.
  • Troubleshoot and resolve web-to-lead and website feed issues, including field mapping, date formatting, and lead routing.
  • Administer email integration, including server-side synchronization, mailboxes, and queues, and resolve email routing failures.
  • Investigate data and record-level issues by querying Dynamics 365/Dataverse (FetchXML, Dataverse Web API, SQL) to validate integrations and diagnose data problems.
  • Triage and resolve issues across all Dynamics 365 modules (Sales, Customer Service, and Customer Insights).
  • Assist senior IT resources with Power Platform (Power Apps, Power Automate) enhancements and integrations between Dynamics 365 CRM and other enterprise systems.
• Support Ticket Management
  • Support the intake, triage, prioritization, and timely resolution of application support requests through the ticketing system.
  • Document issue resolution, root cause, and knowledge-base articles to enable users and reduce recurring tickets.
  • Communicate status and resolution to requestors and stakeholders, ensuring alignment on priorities.
  • Track and report on ticket volume, resolution times, and service levels to support continuous improvement.
• General
  • Gather requirements and translate technical specifications into clear, non-technical requirements.
  • Create and maintain comprehensive technical documentation for customizations, integrations, and workflows.
  • Define and coordinate testing procedures, and assist with testing new releases prior to production use.
  • Provide occasional after-hours support on an as-needed and rotational basis.
  • Perform other duties as assigned.

Requirements

• 2 years of related experience, or 5 years of experience in manufacturing, distribution, transportation, or building materials industries, along with an associate or bachelor’s degree (Computer Science, Information Technology, or related field preferred).
• Experience supporting and developing enterprise applications such as CRM, ERP, or document/label platforms.
• Strong understanding of business operations, system integrations, and databases.
• Strong analytical and interpersonal skills.
• Excellent oral and written communication skills, with the ability to create detailed requirement and process documentation.
• Ability to independently manage time, prioritize work, and meet deadlines while balancing support and project workloads.
• Highly organized and flexible, with strong attention to detail.

Skills

• Technical Skills
  • Interform (or comparable label/document generation platform) — label and document design, development, and support.
  • Microsoft Dynamics 365 CRM and Power Platform — configuration, maintenance, and support of Dynamics 365 (Sales, Customer Service, Customer Insights), including forms, workflows, views, dashboards, and reports.
  • Working knowledge of Power Apps, Power Automate, Power BI, and Dataverse, with development performed under guidance or in support of senior IT resources.
  • Familiarity with the Infor M3 ERP ecosystem, SQL, XML, and EDI is a plus.
  • Relevant Microsoft certifications such as PL-200 (Power Platform Functional Consultant), MB-230 (Dynamics 365 Customer Service), or PL-400/MB-400 (Power Platform Developer) are a plus.

Working Demands / Physical Requirements

• General office conditions with continuous sitting and heavy computer usage.
• Ability to observe system usage in a live production and distribution environment.
• Occasional short-term out-of-town travel for projects or educational purposes.
• Occasional after-hours support on a rotational basis.
• Ability to lift up to 50 pounds.

Reports to: Director of Value Delivery

The Application Support Analyst will exemplify the high standards associated with Wausau Supply Company. As an ESOP owner, acting with honor, integrity, and positivity is imperative.