Application Analyst

About the role

Do you enjoy solving problems, improving business processes, and helping people get more value from technology? Are you comfortable working with both technical teams and employees who rely on enterprise systems to manage assets, construction projects, and daily operations? The City of Raleigh invites you to consider the role of Applications Analyst, a customer-focused technical position supporting enterprise applications used across City departments.

The ideal candidate is comfortable troubleshooting application issues, learning business processes, configuring enterprise systems, and explaining technical information to a variety of audiences. They bring a customer-focused and analytical approach to problem-solving and understand how to balance immediate business needs with system standards, supportability, and long-term sustainability.

Raleigh, North Carolina’s capital city, continues to be nationally recognized for its quality of life, economic strength, and forward-thinking approach to technology. The City’s IT Department has earned awards for smart city innovation and digital services, with a culture built on collaboration, excellence, and continuous improvement. Working here means joining a team that partners directly with departments across the City to deliver solutions that make a tangible difference for over 500,000 residents.

The Applications Analyst will work as part of the Trimble applications team supporting Trimble Unity Maintain (formerly Cityworks) and Trimble Unity Construct (formerly e-Builder). These platforms support enterprise asset management, maintenance operations, construction projects, and capital program delivery across departments including Raleigh Water, Transportation, Parks, Recreation and Cultural Resources, and others. This position provides application support, systems administration, configuration, reporting, testing, documentation, and ongoing system improvements for both on-premises and cloud-based services, including support for upcoming platform migrations and upgrades. The analyst works closely with City employees, project managers, field staff, vendors, contractors, and other IT teams to understand operational needs and deliver effective, sustainable technology solutions.

Responsibilities

Support Enterprise Applications and Customers

• Serves as a key point of contact for employees who use Trimble Unity Maintain and Trimble Unity Construct
• Respond to incidents and service requests, troubleshoot application issues, answer questions, and help customers use the platforms effectively
• Manages assigned incidents and requests through ServiceNow
• Investigates application, workflow, access, reporting, and data issues
• Provides guidance on system functionality and recommended practices
• Develops user documentation, job aids, and process guides
• Participates in training sessions, demonstrations, and user groups
• Escalates complex issues and coordinating with vendors or other IT teams when needed

Administer and Configure Applications

• Performs routine administration and configuration activities that support secure, reliable, and effective system operation
• Provisioning accounts and maintaining roles, permissions, and access controls
• Configures workflows, forms, business rules, inspections, work orders, and project structures
• Maintains application settings, reference data, and system documentation
• Creates reports, dashboards, queries, and data visualizations
• Supports upgrades, releases, testing, and production deployments, including platform migrations such as the transition of Trimble Unity Maintain to the cloud and onboarding remaining user groups to new tools
• Monitors application performance and helping identify recurring issues or improvement opportunities

Improve and Sustain Technology Solutions

• Works with departments and technical teams to understand operational needs and translate them into practical application improvements
• Gathers and documenting business and technical requirements
• Configures new features, workflows, forms, and reports
• Tests changes and validating results with users
• Supports system integrations and data exchanges
• Participates in agile planning, backlog review, and iterative delivery
• Identifies opportunities to simplify processes and improve the user experience
• Ensures solutions follow technical standards and remain maintainable, scalable, and supportable over time

Qualifications

Education and Experience

Associate's Degree in Information Technology, Computer Science, or related field; 3 to 5 years' experience in application configuration, database administration, software solutions, user support, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Preferred Qualifications

• Experience with Trimble Unity Maintain, Cityworks, Trimble Unity Construct, e-Builder, or comparable enterprise asset or construction management platforms (strongly preferred)
• Experience with SQL, Power BI, or Esri ArcGIS
• Exposure to supporting APIs and system integrations, such as connections and data exchanges between enterprise applications
• ITIL Foundation certification
• Experience working in local government or another complex, service-oriented organization
• Software Development Life Cycle (SDLC) certification
• Release Management
• Application specific certifications
• Information Technology Infrastructure Library (ITIL) certification