Applicant Call Representative

About the role

Description Premier Disability Services, a division of Internet Brands. We are seeking qualified Applicant Call Representatives to join our high-volume call center team based in Minneapolis, MN.

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process. Website, internal, and order managementsystems.
• Demonstrate Empathy, Compassion, and Patience.
• Maintain confidentiality of sensitive information
• Meet productivity and quality goals.
• Use of call management software to answer calls, adhere to specified schedule, and breaks.

Requirements

• Previous experience in a call center environment.
• Customer service orientated with demonstrated ability to show empathy.
• Excellent written and verbal communication skills.
• Must be patient and inclined to help others.
• Must be detail oriented.
• Able to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• BILINGUAL - English/Spanish a plus.

Qualifications

• Previous experience in a call center environment.
• Customer service orientated with demonstrated ability to show empathy.
• Excellent written and verbal communication skills.
• Must be patient and inclined to help others.
• Must be detail oriented.
• Able to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• BILINGUAL - English/Spanish a plus.

Pay

Compensation: $14.50/hr (remote) OR $18.00/hr (onsite in MN) with the opportunity to earn up to $750/month in performance-based bonuses.

Schedule

Full-Time, hourly, non-exempt Hours of Operation: Monday–Friday, 8:00 AM – 6:00 PM CST

Benefits

• Health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance.
• 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.