Appliance Service Representative

About the role

Abt Electronics is a family-owned company established in 1936, known for its strong growth and recognition as a Top Workplace by the Chicago Tribune. We specialize in electronics, appliance, and furniture sales, delivery, installation, and servicing.

Responsibilities

• Assisting customers over the phone with their appliance service needs
• Basic troubleshooting with appliance issues
• Creating service tickets to document customers' needs
• Dispatching service techs to customers' homes

Job Requirements

• At least 1 year of customer service experience
• Basic operational knowledge of appliances
• Strong computer skills
• Able to take initiative and make decisions
• Approachable and outgoing personality
• Scheduling includes night and weekend hours
• Bi-lingual a plus

Benefits

• Hourly rate starting at $18.00 or more based upon experience
• Yearly performance review
• Potential for advancement
• Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
• 401(k) (Charles Schwab), which includes a matching program
• Life & Disability insurance (Lincoln Financial)
• Generous Paid Time Off/Sick Pay Program
• Continued training & career development
• Performance based bonus programs
• Paid English as a Second Language (ESL) classes for team members who want to improve their English skills