Appliance Repair Technician

About the role

The Branded Service Technician is a key member of Electrolux’s Consumer Direct Interaction team, providing in-home appliance repair and maintenance for Electrolux and Frigidaire products. In this role, you’ll serve as a brand ambassador—traveling to customers’ homes to troubleshoot, diagnose, and repair appliances using company-provided tools and mobile systems.

Responsibilities

• Diagnose and repair Electrolux and Frigidaire appliances, including cooking, refrigeration, dish care, and laundry products
• Aim to complete repairs in a single visit while providing a positive consumer experience
• Use company systems and mobile applications to manage service tickets, order parts, document repairs, and complete required training
• Maintain accurate inventory of parts on the assigned service vehicle and support cost-efficient parts usage
• Perform preventive maintenance and repair work in accordance with company procedures and technical standards
• Ensure the service vehicle and company-provided tools remain clean, organized, and properly maintained
• Follow safety guidelines, company policies, and industry best practices during all service interactions
• Represent the Electrolux brand professionally, including proper use and care of company uniforms

Qualifications

• 2+ years of experience in electro-mechanical repair or equivalent technical education
• High School Diploma/GED preferred
• Valid driver’s license with a driving record that meets Electrolux policy requirements
• Strong mechanical aptitude with the ability to troubleshoot and repair complex systems
• Professional communication skills and the ability to interact effectively with consumers
• Ability to work independently and manage daily service schedules
• Experience with appliance repair (preferred); EPA refrigeration license for sealed-system repair is a plus