Appliance Installation and Repair Technician

About the role

Travel to customers’ homes to diagnose, disassemble, and repair large products. Provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. Offer a seamless customer experience by giving advice on products and services, performing complex work, evaluating the severity of device issues, and de-escalating difficult client interactions as needed. Fulfill appointments both individually and as the leader of a two-person crew.

Responsibilities

• Prepare customers’ products for repair in the home
• Manage routes, part orders, and returns to avoid excessive costs and losses
• Perform triage, manage client expectations, keep work orders up to date, and close orders accurately and timely
• Offer alternative solutions when customers choose not to continue with their repair
• Manage inventory and vehicle maintenance in partnership with other team members
• Provide feedback and training opportunities to your team

Requirements

• Experience actively using and learning about home theater and appliance products
• 6 months of experience delivering, installing, or repairing consumer electronic products
• 1 year of experience in a customer service or in-home services environment
• 1 year of experience in the electronics industry
• Ability to work a flexible schedule, including holidays, nights, and weekends
• Current, valid driver’s license
• Must be at least 21 years old
• Have and maintain a driving record that meets Best Buy safety standards (e.g., minimal violations/accidents)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire
• Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help

Preferred Qualifications

• Customer service experience, including resolution of complex issues

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence (LOA) with potential pay sources based on eligibility
• Paid time off (vacation or PTO) for full-time and part-time employees based on work location, employment status, and years of service
• Incentive pay for certain roles to drive performance and offer recognition

Position Type: Full time