Appliance Installation and Repair Technician
About the role
This role involves traveling to customers' homes to diagnose, disassemble, and repair large appliances and home theater products. The primary responsibilities include managing routes, part orders, and returns to minimize costs and losses, providing excellent customer service, and fulfilling appointments both independently and as a team leader.
Responsibilities
- Prepare customers’ products for repair in the home
- Manage routes, part orders, and returns to avoid excessive costs and losses
- Perform triage, manage client expectations, keep work orders up to date, and close orders accurately and promptly
- Offer alternative solutions when customers choose not to continue with their repairs
- Manage inventory and vehicle maintenance in partnership with other team members
- Provide feedback and training opportunities to your team
Requirements
- Experience actively using and learning about home theater and appliance products
- Six months of experience delivering, installing, or repairing consumer electronic products
- A year of experience in a customer service or in-home services environment
- A year of experience in an electronics industry
- Ability to work a flexible schedule, including holidays, nights, and weekends
- Current, valid driver’s license
- At least 21 years old
- Driving record meeting Best Buy safety standards
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Qualifications
- Customer service experience, including resolution of complex issues
Skills
- Customer service experience, including resolution of complex issues
Benefits
We offer competitive pay, a great employee discount, financial savings and retirement resources, support for physical and mental well-being, and a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Pay
Competitive pay
Schedule
Flexible schedule, including holidays, nights, and weekends
Additional Information
Position Type: Full time
Keywords: Maintenance Technician
Location: Lafayette, LA - 70503