Appliance Installation and Repair Technician

About the role

As an Appliance Installation and Repair Technician, you’ll travel to customers’ homes to diagnose, disassemble, and repair large products. You’ll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You’ll provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. You’ll fulfill appointments both individually and as the leader of a two-person crew. Internally, we refer to this role as a Repair Double Agent.

Responsibilities

• Prepare customers’ products for repair in the home
• Manage routes, part orders and returns to avoid excessive costs and losses
• Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner
• Offer alternative solutions when customers choose not to continue with their repair