Appliance Install/ Repair Technician- Rochester

Roles and Responsibilities

• Live the company’s values by displaying our high standard characteristics and behaviors that lead to our collective success as outlined in our Values in Action.
• Install, maintain, and repair commercial dish machines, coffee brewers, espresso machines, and beverage dispensing systems at customer locations.
• Demonstrate proper and safe equipment use for restaurant staff to ensure all machines operate efficiently and meet sanitation standards.
• Diagnose and resolve equipment issues to minimize downtime for restaurant operations.
• Enhance customer satisfaction by identifying potential problems and recommending effective service solutions.
• Manage your daily route efficiently by recognizing service opportunities and implementing solutions in a timely manner.
• Provide outstanding customer service through education, clear communication, and professionalism.
• Respond to emergency service requests, including on-call coverage during weeknights, weekends, and holidays.
• Cultivate strong relationships with restaurant managers and staff through reliability and excellent interpersonal skills.
• Maintain accurate service records and communicate effectively with internal teams regarding parts, repairs, and customer needs.
• Lift, transport, and install commercial equipment (dish machines, coffee brewers, etc.) safely and efficiently.

Qualifications

• High School diploma or GED
• Experience installing and servicing commercial restaurant equipment, preferred
• Hands-on technical ability; mechanical/electrical/plumbing knowledge to troubleshoot and repair equipment and dispensing systems will be considered
• Valid New York State Drivers License
• Must be able to lift and/or carry 75 pounds
• Problem-solving ability to devise customer solutions
• Excellent organizational and time management skills
• Self-motivated and driven for results
• Basic Microsoft Word, Outlook, Teams, preferred

Physical Demands

• Must be able to stand, walk, stoop, bend, kneel, sit, operate warehouse
• Must be able to use hands to handle and feel objects, perform fine finger movements, reach with hands and arms, and have the ability to see, talk, and hear
• Must be able to regularly lift and carry up to 75 lbs on a regular basis
• Possess normal vision with or without correction and able to distinguish colors
• Possess fluent speech in English, writing and communication skills necessary to effectively carry out job functions

Benefits

• Medical, Dental and Vision Insurance
• Paid Benefit Time (PTO, Holiday and Sick)
• 401k Retirement Plan with Employer Matching
• Eligibility for Annual Profit-Sharing Bonus 15%
• Employee Discount on Retail Grocery Items (Includes Fresh Meat & Seafood)
• Associate Discounts on Warehouse Food Products
• Employee Appreciation Events