Appliance Delivery Office Coordinator

Compensation / Job Specifics

• This position is posted at $21 - $24/hr
• This position is in-person in Laurel Maryland
• This work days for this position are Tuesday - Saturday
• Tuesday - Friday : 8:00AM - 5:00PM
• Saturday : 7:00AM - 1:00PM
• Training hours are Monday - Friday, 9:00AM - 5:00PM (3-4 weeks)

Job Summary

The Coordinator III is responsible for completing billing, invoicing, shipment verification, and audit functions to ensure all sales orders are accurate and ready for financial processing. This role reviews documentation for completeness, identifies missing or incorrect information, and communicates findings to drivers, sales, and internal teams. The Coordinator III supports departmental consistency by assisting with cross training and day-to-day guidance for Coordinators I and II when questions arise or clarification is needed. While not a primary phone handling role, the Coordinator III provides customer support during high call volume when overflow assistance is required.

Essential Duties

• Complete billing, invoicing, and shipment verification within timed guidelines with a high degree of accuracy
• Perform audits of sales orders to confirm documentation completeness
• Communicate audit findings to sales, drivers, and internal partners
• Resolve discrepancies by obtaining missing notes, photos, or required details
• Ensure proper documentation is prepared for financial processing
• Support customer inquiries during call overflow to assist Coordinator I
• Respond to questions regarding billing or order status when needed
• Aid in reinforcing training and workflow expectations for Coordinators I and II
• Cross-train on additional departmental functions to support operational consistency
• Maintain accurate records for billing, audits and operational reporting
• Generate and analyze operational reports to ensure the accuracy of invoiced sales orders
• Collaborate with internal teams to correct errors and close outstanding issues
• Maintain confidentiality and professionalism
• Any other duties as assigned

Qualifications

• Experience is auditing, administrative support or service operations preferred
• High attention to detail and strong accuracy in documentation
• Ability to communicate findings clearly with drivers, sales, and internal teams
• Strong organizational skills and ability to manage multiple tasks
• Professional written and verbal communication
• Proficient in Microsoft Office with a strong emphasis on Excel for reporting and data tracking

Physical Requirements

• Ability to sit at a computer for extended periods of time
• Ability to speak on the phone for long durations
• Ability to lift up to thirty pounds if needed for filing materials

Work Environment

• Office Setting
• Fast-paced Service Department
• Regular interactions with technicians, dispatchers, parts coordinators, and leadership