Apple Fleet Manager

Position Summary

The Apple Fleet Manager is responsible for the administration, management, and support of all Apple devices (iPads, MacBooks, and other Apple hardware) within the district's K-12 environment. This position leverages Mosyle MDM (Mobile Device Management) to ensure secure, efficient, and scalable deployment, configuration, and ongoing support of Apple technology. The Apple Fleet Manager plays a critical role in supporting teaching and learning by ensuring Apple devices are reliable, compliant, and aligned with district policies.

Key Responsibilities

• Administer and manage the district's Apple ecosystem using Mosyle MDM.
• Oversee the enrollment, deployment, and lifecycle management of iPads, MacBooks, and other Apple devices.
• Develop, implement, and maintain device policies, configurations, restrictions, and compliance standards.
• Manage application deployment and licensing for instructional and administrative use.
• Collaborate with instructional technology staff to align device configurations with curriculum and classroom needs.
• Document processes, configurations, SOPs, and knowledge base articles for consistent operations and staff training.
• Provide Tier 2 / Tier 3 technical support for Apple devices and escalate complex issues when needed.
• Monitor device performance, utilization, and compliance via Mosyle reporting and analytics.
• Conduct periodic audits to ensure devices are properly managed, secured, and accounted for.
• Train school-based staff and technicians on Apple/Mosyle workflows and best practices.
• Stay current on Apple EDU programs, Mosyle features, and K-12 technology trends.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).