Appeals Supervisor
NYC Department of Finance · Manhattan, NY · 1 mo ago
OTHR$85k–$90k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID/requisition numbers as headings. Must preserve all substantive info, no boilerplate, no navigation, legal, EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to parse the posting.
Important note: "IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1128."
That's application instruction; we must remove application instructions. So we drop that.
Then: "NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the Business Centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles."
That's about the role. So we can have
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID/requisition numbers as headings. Must preserve all substantive info, no boilerplate, no navigation, legal, EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to parse the posting.
Important note: "IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1128."
That's application instruction; we must remove application instructions. So we drop that.
Then: "NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the Business Centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles."
That's about the role. So we can have About the role
with paragraphs.
Then "Responsibilities The Adjudication Division seeks an Appeals Supervisor to support the Chief Administrative Law Judge, Deputy Chief Administrative Law Judge, and Administrative Law Judges. This position oversees staff responsible for critical, time-sensitive functions related to the adjudication of more than 2 million summonses annually, including appeal hearings, broker hearings and representative hearings. Reporting to the Director of Operations, the selected candidate’s duties and responsibilities will include, but not be limited to the following: Supervise the daily work of clerical staff by monitoring work queues and assigning daily tasks, including mail distribution, hold verification, address/status updates, filing maintenance, quality control, and timely report submissions. Review and maintain broker, company representative and owner forms and required documentation. Perform necessary adjustments to databases to rectify errors on STARS and NYCServ. Serve as backup approver for time and leave in CityTime and assisting with electronic performance standards management. Review and resolve difficult schedule request by CRM or phone. Maintain comprehensive records management systems and compiling unit statistical data. Prepare daily, weekly, and monthly unit reports. Ensure brokers and company representatives are contacted timely for hearing scheduling Complete special projects and assignments as directed by the Chief Administrative Law Judge. Serving as liaison for adjudications, collaborating with internal DOF units, including IT, Parking Operations, Legal, Collections, and External Affairs, to support automation initiatives and enhancements to NYCServ and CC web platforms. Work with Parking Operations, External Affairs, and Legal to ensure platform instructions and verbiage are legally accurate and customer friendly. Oversee paper and electronic evidence submissions and uploading hearing files in compliance with 2024 administrative rule changes."
We need to put these responsibilities in - items. The first sentence maybe part of prose? Could be a paragraph before list. We'll include a
summarizing the role overview then
for duties.
Then "Additional Information In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title."
That's about remote work eligibility; could be Benefits? Not exactly benefits. Could be "Additional Information" but we only output standard headings. Could treat remote work as a Benefit? Or maybe we create a "Benefits" section if there is mention of benefits. There's also "PRINCIPAL ADMINISTRATIVE ASSOC - 10124" which is job ID; we drop.
Then "Minimum Qualifications ..." That's qualifications. We'll put under Qualifications
(or Requirements?). The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include. We have qualifications content. Could put under "Qualifications". Also there is "Preferred Skills" list; that could go under "Skills". Also there is "55a Program" and "Public Service Loan Forgiveness" and "Residency Requirement" and "Additional Information" about EEO etc. Those are boilerplate; we should remove EEO etc. The 55a Program and Public Service Loan Forgiveness maybe considered benefits? They are programs. Could be under Benefits? But they are not typical benefits like health insurance. The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we need to see if there is real content for Benefits, Pay, Schedule. Pay: at the end we see ", $85,000.00 – $90,000.00". That's pay range. So we should include a Pay section with that. Schedule: not mentioned besides remote work up to 2 days per week. That's schedule flexibility. Could be Schedule section. Benefits: remote work eligibility maybe considered benefit; also 55a Program, Public Service Loan Forgiveness maybe benefit. But we need to see if they are substantive. The posting includes: "This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program..." That's a benefit. Also "55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program." That's a program. Also "Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs." That's also a benefit. So we can include a Benefits section with those points.
We must remove boilerplate like EEO, etc. The posting includes at the end: "Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy." That's EEO boilerplate; remove.
Also "Additional Information In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire." That's also boilerplate (I-9). Might be considered required but it's standard legal; we should remove as per instruction to remove legal boilerplate. So we drop that.
Also "PRINCIPAL ADMINISTRATIVE ASSOC - 10124" is job ID; drop.
Now we need to preserve all substantive information. Let's extract.
About the role: The paragraph(s) about DOF, Customer Operations Division, Adjudication Division.
Responsibilities: list of duties.
Qualifications: Minimum Qualifications paragraph with options.
Skills: Preferred Skills bullet list.
Benefits: remote work eligibility, 55a Program, Public Service Loan Forgiveness.
Pay: salary range.
Schedule: remote work up to 2 days per week (maybe also schedule). But remote work already in Benefits; maybe schedule not needed. However schedule could be "remote work up to 2 days per week" which is schedule flexibility. Since we already used remote work in Benefits, we could still include Schedule section with that detail. But we must not duplicate content. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we put remote work in Benefits, we still need to convey that info somewhere. Could put it under Benefits and not Schedule. Then Schedule section would be empty -> not allowed. So we should not create Schedule section if we don't have distinct schedule info besides remote work. Could we treat remote work as schedule? Then we would not duplicate. But we also have 55a and loan forgiveness as benefits. So we could put remote work under Benefits as well. Then we would not have a separate Schedule section. That's fine.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay.
Check if any other sections like Requirements: we have Qualifications; maybe Requirements is same as Qualifications. We'll use Qualifications.
Now we need to format.
We'll output:
About the role
...
Responsibilities
- ...
...
Qualifications
... (the minimum qualifications paragraph)
Skills
- ...
...
Benefits
- Eligible for remote work up to 2 days per week under the Remote Work Pilot Program.
- Eligible for the 55‑a Program for qualified persons with a disability.
- May qualify for federal Public Service Loan Forgiveness and state repayment assistance programs.
Pay
$85,000.00 – $90,000.00
We must ensure we preserve all substantive info from the qualifications paragraph. Let's copy exactly:
"Minimum Qualifications A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year."
We need to keep that as a paragraph. Might be long; okay.
Now responsibilities list:
summarizing the role overview then
- for duties.
Then "Additional Information In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title."
That's about remote work eligibility; could be Benefits? Not exactly benefits. Could be "Additional Information" but we only output standard headings. Could treat remote work as a Benefit? Or maybe we create a "Benefits" section if there is mention of benefits. There's also "PRINCIPAL ADMINISTRATIVE ASSOC - 10124" which is job ID; we drop.
Then "Minimum Qualifications ..." That's qualifications. We'll put under
- ... ...
- ... ...
- Eligible for remote work up to 2 days per week under the Remote Work Pilot Program.
- Eligible for the 55‑a Program for qualified persons with a disability.
- May qualify for federal Public Service Loan Forgiveness and state repayment assistance programs.
Qualifications
(or Requirements?). The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include. We have qualifications content. Could put under "Qualifications". Also there is "Preferred Skills" list; that could go under "Skills". Also there is "55a Program" and "Public Service Loan Forgiveness" and "Residency Requirement" and "Additional Information" about EEO etc. Those are boilerplate; we should remove EEO etc. The 55a Program and Public Service Loan Forgiveness maybe considered benefits? They are programs. Could be under Benefits? But they are not typical benefits like health insurance. The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we need to see if there is real content for Benefits, Pay, Schedule. Pay: at the end we see ", $85,000.00 – $90,000.00". That's pay range. So we should include a Pay section with that. Schedule: not mentioned besides remote work up to 2 days per week. That's schedule flexibility. Could be Schedule section. Benefits: remote work eligibility maybe considered benefit; also 55a Program, Public Service Loan Forgiveness maybe benefit. But we need to see if they are substantive. The posting includes: "This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program..." That's a benefit. Also "55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program." That's a program. Also "Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs." That's also a benefit. So we can include a Benefits section with those points. We must remove boilerplate like EEO, etc. The posting includes at the end: "Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy." That's EEO boilerplate; remove. Also "Additional Information In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire." That's also boilerplate (I-9). Might be considered required but it's standard legal; we should remove as per instruction to remove legal boilerplate. So we drop that. Also "PRINCIPAL ADMINISTRATIVE ASSOC - 10124" is job ID; drop. Now we need to preserve all substantive information. Let's extract. About the role: The paragraph(s) about DOF, Customer Operations Division, Adjudication Division. Responsibilities: list of duties. Qualifications: Minimum Qualifications paragraph with options. Skills: Preferred Skills bullet list. Benefits: remote work eligibility, 55a Program, Public Service Loan Forgiveness. Pay: salary range. Schedule: remote work up to 2 days per week (maybe also schedule). But remote work already in Benefits; maybe schedule not needed. However schedule could be "remote work up to 2 days per week" which is schedule flexibility. Since we already used remote work in Benefits, we could still include Schedule section with that detail. But we must not duplicate content. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we put remote work in Benefits, we still need to convey that info somewhere. Could put it under Benefits and not Schedule. Then Schedule section would be empty -> not allowed. So we should not create Schedule section if we don't have distinct schedule info besides remote work. Could we treat remote work as schedule? Then we would not duplicate. But we also have 55a and loan forgiveness as benefits. So we could put remote work under Benefits as well. Then we would not have a separate Schedule section. That's fine. Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay. Check if any other sections like Requirements: we have Qualifications; maybe Requirements is same as Qualifications. We'll use Qualifications. Now we need to format. We'll output:About the role
...
Responsibilities
Qualifications
... (the minimum qualifications paragraph)
Skills
Benefits
Pay
$85,000.00 – $90,000.00
We must ensure we preserve all substantive info from the qualifications paragraph. Let's copy exactly: "Minimum Qualifications A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year." We need to keep that as a paragraph. Might be long; okay. Now responsibilities list: