Appeals Administrator I

About the role

The Massachusetts Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially.

Responsibilities

• Initiates appeals in the court’s single justice and panel sessions, including receiving records of the originating trial court or agency, related filings, court fees or waiver requests, determining appropriate appeals type and nature, making docket entries, and sending notices.
• Processes court filings and documents, including orders and decisions, and ensures accurate entries and coding in the electronic appellate case management, filing, and document management systems.
• Maintains appellate dockets and records pertaining to single justice and panel appeals and matters.
• Provides customer service by assisting the public, litigants, attorneys, and court personnel in person, electronically, and by phone, consistent with court confidentiality policies.
• Provides information to court users about court business and procedures in response to inquiries.
• Routes complex inquiries to appropriate personnel.
• Maintains due dates and statistical data concerning appeals-processing activities.
• Assists with preparation of appellate workflow management reports.
• Performs various administrative tasks, including maintaining appellate files, assisting with processing of motions, coordinating with court personnel on pending motions or matters, and organizing and disseminating information.
• Fills, retrieves, scans, and duplicates appellate records for court personnel, attorneys, and others according to established procedures.
• Reviews scanned and electronically filed documents for accuracy and legibility.
• Prioritizes the docketing and processing of emergency matters.
• Performs limited cashiering duties, including receiving payment of court fees and related processing according to established protocols.
• Serves as the temporary backup to a higher-level position.

Qualifications

• Associates Degree and 2 years of work experience; or an equivalent combination of a High School diploma or G.E.D. and work experience; Bachelor's degree preferred.
• Knowledge Of Modern office equipment and technology, including computers and applicable software.
• Knowledge Of Court policies and procedures.
• Knowledge Of Case management principles.
• Basic cashiering methods.
• Ability To Analyze and docket a high volume of data accurately while adhering to rigorous deadlines.
• Organization and time management, including the ability to prioritize and handle multiple tasks within time periods prescribed by court rules and office policy.
• Attention to detail and proofreading.
• Ability To Communicate effectively, both orally and in writing.
• Ability To Work independently and follow oral and written instructions.

Skills

• Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of court policies, procedures, and initiatives in a unionized employee environment.
• Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions.
• Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
• Collaboration: Effectively works toward common goals of the organization by supporting, encouraging and sharing information with colleagues.

Benefits

• The position includes a generous State benefit package including a defined benefit pension plan, subject to vesting.

Pay

$63,276.46 (Step 1) - $84,781.32 (Step 8), O.P.E.I.U., Local 6

Schedule

This is a full-time position and is eligible to participate in the Appeals Court’s remote work policy.