Apex Arcade Attendant

About the role

An Arcade Attendant is responsible for anticipating guest needs and exceeding guest service expectations while providing a fun and exciting atmosphere. Attendants assist guests in various areas and capacities, following Red Hawk’s high standards of quality guest satisfaction.

Responsibilities

• Greet and respond to guests in a friendly and positive manner with a sense of urgency.
• Conduct redemption inventory and ensure displays are completely full.
• Perform minor repairs on games; explain operation of games to guests.
• Notify Game Techs of any machine errors and return game play credit to guests.
• Actively look for ways to help and interact with guests; pay attention to detail and understand basic game and simulator operations.
• Observe, instruct, and monitor guests for safety and guideline adherence.
• Assist with guest recovery and notify manager to ensure positive guest experiences.
• Maintain constant working knowledge of product, policies, and procedures.
• Communicate clearly and professionally while interacting enthusiastically with guests and co-workers.
• Perform opening, running, and closing department duties as assigned.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED preferred.
• The desire and ability to be pleasant, upbeat, and sociable throughout the workday.
• Work varying days, nights, holidays, and weekends.
• Prior guest service or hospitality experience is preferred.

Physical Requirements

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Perform functions which require organization, bending, reaching, turning, lifting, climbing, and stocking up to 50 lbs.
• The ability to communicate quickly and accurately.
• The work environment may include bright, dim, or flashing lights and loud sounds.
• Requires manual dexterity to use and operate all necessary equipment.
• Be able to understand, follow, and maintain safety standards at all times.