APD Specialist III - Plymouth County

We are Farmers – where ambition meets opportunity. At Farmers, we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

About the role

Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities. Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case-by-case basis. Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, and other than auto property damage claims. Provides excellent service to internal and external customers.

Workplace: Remote – Candidate must reside in Plymouth County, MA.

Responsibilities

• Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.
• Completes auto repair estimates or adjusts repair facility estimates.
• Manages repair process and adjusts auto repair supplements.
• Makes critical decisions on repair vs replace in addition to total vs repair at all times.
• Issues payments on site when appropriate.
• Completes vehicle total loss valuations.
• Explains total loss process and settles total loss claims.
• Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
• Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.
• Establishes and maintains appropriate communication with all entities associated with the claim and the repair to ensure parts are available and ordered on time to keep repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
• Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or equivalent experience.
• 36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
• Advanced negotiating skills.
• Advanced in-person interpersonal and communication skills.
• Advanced computer and time management skills.
• Advanced knowledge of body and mechanical repair/replace operations.
• Advanced conflict resolution skills.
• Advanced critical thinking skills.
• MA Auto Appraiser License required.

Benefits

• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Pay

MA Only: $29.21 - $48.92 per hour

Bonus Opportunity (based on Company and Individual Performance)