Apartment Maintenance Supervisor - Gentry's Walk Apartments (Mesa, AZ)

About the role

The Maintenance Supervisor works closely with the Community Manager and is responsible for the day-to-day maintenance operations and physical upkeep of the property, ensuring the community is safe, well-maintained, and compliant with company policies, standards, and our commitment to exceeding resident expectations.

Responsibilities

• Lead and manage the Maintenance Technicians to provide outstanding service and timely resolution of resident issues
• Manage daily assignments and logistics to ensure service request volume, response times, and resident satisfaction targets are met
• Perform a variety of maintenance repairs including electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance
• Perform general carpentry duties such as drywall repair, cabinet replacement and repair, finish carpentry, and door/lock repair
• Complete proactive preventative maintenance on apartment interiors and property exteriors in accordance with CVG preventative maintenance checklists
• Inspect community grounds, buildings, and common-area amenities daily to maintain safety and cleanliness standards and identify items needing maintenance, repair, or replacement
• Absorb and address onsite emergencies such as inclement weather events, fires, and floods
• Communicate promptly with the Community Manager regarding maintenance issues at the property
• Observe and promote safety and risk management in accordance with local, state, and federal regulations and company policy
• Help monitor response times for emergency on-call/after-hours maintenance assignments and address issues as needed; participate in the on-call rotation (on-call incentive pay provided)
• Promote resident satisfaction by maintaining the highest standards of cleanliness and curb appeal, and interact courteously and professionally with current and prospective residents at all times
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns

Requirements

• A high school diploma or GED
• At least 3 years of experience in property management or a directly related field, with at least 1 year in a supervisory or lead role
• General maintenance, HVAC, and carpentry skills
• Knowledge of building codes, pool logs, and related requirements
• EPA Section 608 Certification required (or ability to obtain within a defined period of hire)
• HVAC repair and pool service (CPO) certifications preferred
• Yardi experience preferred
• Excellent customer service and interpersonal skills, with the ability to relate well to others
• Ability to communicate in English - verbally and in writing - sufficient to respond to on-call and after-hours service calls, interact effectively with residents, and accurately complete on-call and site inspection logs
• Valid driver's license, satisfactory motor vehicle record, and current auto insurance required
• Ability to work flexible hours, which may include evenings and weekends, to meet resident needs (including on-call coverage)
• Understanding of and adherence to Fair Housing laws

Qualifications

• Physical requirements involve physical activity typical of apartment maintenance, including walking the property, climbing stairs and ladders, bending, kneeling, and lifting

Skills

• High school diploma or GED
• Property management or related field experience
• Supervisory or lead role experience
• General maintenance, HVAC, and carpentry skills
• EPA Section 608 Certification
• HVAC repair and pool service certifications
• Yardi experience
• Customer service and interpersonal skills
• Communication skills (verbal and written)
• Driver's license, satisfactory motor vehicle record, and current auto insurance
• Flexible working hours
• Understanding of Fair Housing laws

Benefits

• Monthly and annual bonus potential
• On-call incentive pay
• Medical, dental, and vision coverage
• Paid vacation and sick time
• 401(k) retirement plan with company match
• Education opportunities and reimbursement toward your career goals and development
• Excellent growth and promotion opportunities
• A great team environment with a company that knows its people come first