AOD Support Staff II Registered MC

About the role

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

Responsibilities

• AOD COUNSELING: Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff II learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures.
• Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions.
• Completes discharge and transition plans and completes required Electronic Health Records (EHR).
• Makes sure clients self-administer prescribed medication correctly, keeps required treatment records and shift reports.
• Transports program participants in the company vehicle to offsite appointments, as needed.

Program Security

• PROGRAM ENTRANCE MONITORING: The front door to the facility is the only permitted entrance and exit for participants, employees, partners, vendors, visitors or any other persons. Monitor entrance to permit only authorized persons entry (as per program guidance), in order to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program.
• Makes sure to patrol premises as scheduled.
• MONITOR PROGRAM SAFETY: While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Knows location of fire exits, be prepared to assist participants in case of any emergency.
• Monitors clients and conducts room checks; maintains records of client compliance of program rules, reports to clinical/case management staff, assists clinical/case management staff as required.
• CALL POLICE OR FIRE DEPARTMENT IN CASES OF EMERGENCY, SUCH AS FIRE, MEDICAL OR PSYCHIATRIC ISSUES, OR PRESENCE OF UNAUTHORIZED CLIENTS/PERSONS.
• REPORTS ALL SUSPICIOUS EVENTS TO DIRECT SUPERVISOR.
• Completes written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.

Client/Participant Support

• ANSWERS TELEPHONES AND TAKES MESSAGES FOR CLIENTS AND STAFF, MONITORS DOORS AND GREET VISITORS.
• Maintains office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational.
• MONITORS AND RECORDS CLIENT SELF ADMINISTRATION OF MEDICATION IN ACCORDANCE WITH ORGANIZATION POLICIES AND PROCEDURES.
• AS REQUIRED BY THE PROGRAM, ASSIST PROGRAM STAFF DURING PROVISION OF SERVICES TO CLIENTS/PARTICIPANTS, INCLUDING MEAL PREPARATION/SERVING, SET-UP FOR CLASSES, MEETINGS, RECREATION, AND OTHER PROGRAM EVENTS.
• INPUTS REQUIRED DATA TO COMPUTER SYSTEMS AND LOGS (EHR AND OTHER DATABASES AS REQUIRED).
• OTHER DUTIES THAT MAY ARISE TO SUPPORT THE PROGRAM MISSION AND GOALS.

Essential Duties

• SERVICES FOR THIS POSITION MUST BE PROVIDED ON-SITE. AS A RESULT, THE POSITION REQUIRES INCUMBENTS TO REPORT TO WORK ON-SITE EACH DAY OF ACTIVE EMPLOYMENT.
• Training in AOD Counseling: Screening, assessment, and intake; Group and educational sessions; Provides one on one mentoring, support, assistance, and advocacy; Monitors client self administration of prescribed medication, keeps required treatment records and shift reports.
• PROGRAM SECURITY: Monitor Program entrance; Screen bags and persons entering Program; Patrol premises as scheduled.
• PROGRAM SAFETY: Monitor Clients; Conduct room checks; Report violations of rules; While patrolling continuously observe for safe operations/conditions, report safety concerns.
• ASSET PROTECTION: Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.

Qualifications

• MUST BE ABLE TO PASS A FINGERPRINT CLEARANCE, BACKGROUND CHECK, INCLUDING CRIMINAL HISTORY, PERSONAL REFERENCES, EMPLOYMENT AND EDUCATION VERIFICATIONS.
• MUST BE ABLE TO WORK FLEXIBLE SCHEDULE ESPECIALLY DURING THE EVENINGS AND WEEKENDS AS REQUIRED.
• ABILITY TO PERFORM UNDER CIRCUMSTANCES OF POSSIBLE EMOTIONAL STRESS AND CONFLICTS DEALING WITH DIFFICULT, UNCOOPERATIVE, AND POTENTIALLY AGGRESSIVE CLIENTS AS VOALA SERVES THE NEEDLIEST OF THE NEEDLY IN OUR PROGRAMS WHICH MAY INCLUDE CLIENTS WITH HOMELESSNESS, MENTAL-IllNESS, SUBSTANCE ABUSE, RECENTLY RELEASED FROM INCARCERATION AND OTHER CHALLENGES.
• EDUCATION: Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE); Completed statutory AOD coursework requirements; Completed modules 1 and 2 of ASAM within 2 weeks of hire.
• EXPERIENCE: 1 YEAR OF EXPERIENCE IN MENTAL HEALTH OR SUBSTANCE ABUSE TREATMENT.
• PREFERRED QUALIFICATIONS: AA or higher degree in related field; Experience with Electronic Health Records (EHR); Bi-lingual in Spanish and English (written and verbal); Understanding of harm reduction (non-abstinence) approach with participant substance use; Willing to work with substance abuse clients, that may have mental health, LGBTQ and/or HIV/AIDS concerns.

Benefits

VOALA offers competitive medical, dental, vision and retirement benefits.

Pay

$20.52 - $21.60 Per Hour

Schedule

Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.

Mandated Reporter

All employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Equal Opportunity Employer

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.