Annuity Claims Manager

Why This Role Matters

The Annuity Claims Manager is responsible for leading and managing the daily operations of the annuity claims teams to ensure timely, accurate and compliant processing of death and maturity claims. This role provides strategic oversight, promotes continuous improvement and ensures an exceptional claimant experience. The manager serves as a subject matter expert, collaborates cross-functionally and drives operational efficiency while maintaining regulatory and internal control standards.

How You'll Contribute

• Manage and coach a team of annuity claims processors and reviewers
• Set performance goals, conduct regular feedback sessions and complete performance reviews
• Foster a culture of accountability, empathy and operational excellence
• Oversee staffing levels and allocate resources to meet service level expectations
• Ensure timely and accurate processing of all annuity death, maturity and structured settlement claims
• Monitor and optimize turnaround times, claim accuracy and productivity metrics
• Ensure compliance with state regulations, IRS guidelines and company policies
• Review complex or escalated claims and support resolution of claim disputes
• Identify process inefficiencies and lead improvement initiatives
• Implement controls to minimize operational risk and improve audit readiness
• Serve as a liaison with legal, compliance, product, IT and customer service teams
• Report on operational metrics, risk issues and team performance
• Support strategic projects including product launches, system upgrades or regulatory changes
• Ensure team is adequately trained and maintains up to date knowledge of annuity products and regulatory requirements
• Promote professional development and succession planning

What We're Looking For

• 5+ years of annuity claims experience is preferred
• 2+ years in a leadership or supervisory role
• Proven ability to communicate effectively
• Strong knowledge of annuity contracts, death claims processing and regulatory compliance
• Strong problem-solving skills and experience working in a fast-paced environment
• Demonstrated ability to provide expert advise and guidance on complex claims issues
• Strong communication, collaboration and organizational skills

Benefits

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
• Eligible for comprehensive health, dental, and vision insurance plan options.
• Eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Participation in the Company’s 401K plan, with matching contributions by the Company.