Annual Enrollment Client Service Rep I

Essential Responsibilities

• Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
• Research and respond to enrollment issues.
• Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
• Receive, distribute and/or own tasks including resolution and appropriate customer support.
• Educate participants, clients and others on self-service options.
• Assist in preparation of daily, weekly or monthly reports.
• Update member data including dependents, change of addresses, etc., ensuring data integrity.
• Complete tasks, generate letters and file associated paperwork.
• Effectively interact with all team members for purpose of resolving participants' or clients' needs.

Operations

• Generate reports and complete projects in conjunction with Team or Client Services.
• Absorb and assist with customer tours or audits as requested.
• Utilize computer systems and reports to support customer needs.
• Assist with account transition and training requirements.
• Complete Customer correspondence, surveys, and mailers related to Client Services initiatives as requested.
• Handle account changes such as benefit level, plan selection, consolidations.
• Ensure data integrity.

Qualifications

• Demonstrate a strong customer service focus.
• Show effective verbal and written communication skills.
• Show attention to detail and accuracy.
• Show analytical skills.
• Show a positive, helpful approach to problem solving.
• Show excellent listening and probing skills.
• Show intermediate skills in Microsoft Office Suite including Excel.
• Show above average keyboarding skills.

Attendance Requirements

• Excellent attendance and punctuality are essential.
• Must be available to work any 8 hour shift anytime between 7:00am - 8:00pm, Monday through Friday.