ANNAPOLIS SALES LEAD-FULL TIME

About the role

We're looking for a motivated, analytical, creative, and great communicator to join our store team. You'll build strong relationships through partnership and collaboration, handle customer issues while maintaining composure, and demonstrate initiative in ensuring the store is ready for business.

Responsibilities

• Create the best possible customer service experience
• Share knowledge and educate other associates on merchandise standards
• Build great long-lasting relationships with customers
• Measure and exceed customer service goals, including customer retention, churn rate, renewals/win-backs, and more
• Do whatever it takes to make your customer happy
• Be aspirational to your customers in all aspects of culture
• Organize inventory on the sales floor
• Maintain a clean, presentable, and aesthetically pleasing store environment throughout the day, especially before closing

Requirements

• 1+ years of relevant service experience in a fast-paced, creative retail environment
• Shopify knowledge is a plus
• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with the user functionality of desktop, mobile, tablet, and digital technology