Animal Shelter Client Services Representative - PT (Less than 19 hours/week)

Job Summary

About the role

Serves the needs of customers through phone calls and electronic communication and in person to represent Animal Services in a warm and welcoming manner.

Responsibilities

• Serves the needs of customers through phone calls and electronic communication and in person to represent Animal Services in a warm and welcoming manner.
• Operates shelter database to collect, create, maintain, and update animal and person data correctly.
• Completes paperwork and performs tasks to complete intake (surrenders, strays, etc.), outcome (adoption, redemption, etc.), lost and found reports, equipment rental and licensing.
• Maintains records and files on animal bites, citizen complaints, adoptions and other paperwork as required.
• Reconciles animal inventory and update information in shelter database to reflect changes.
• Provides counseling for adoptions and owner retention of animals.
• Accepts money for fees, adoptions, donations, etc. and provides receipt.
• Ensures workspace and customer areas remain clean and orderly.
• Prepares daily deposit of money received.
• Operates a motor vehicle in order to transport, load, and unload items including, but not limited to food, animals, animal items, cat litter, carriers, etc.
• Maintains and cleans rooms in use for animal care and storage at the shelter.
• Cleans animal cages and kennels as needed.
• Provides necessary food, water, and shelter to impounded animals.
• Monitors and reports signs of illness or injury in animals to supervisor.
• Maintains inventory and stocks food, litter, bedding, cleaning supplies, etc. and reports to supervisor the weekly needs for ordering.
• Provides administrative support to staff.
• Types and produces correspondence and documents for various purposes, produces monthly reports, orders supplies, etc.
• Works with, trains, and supervises volunteers.
• Assists volunteer coordination and outreach efforts, as needed.
• When assigned to Animal Care: photographs, vaccinates, microchips, weighs, and medicates animals.
• Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

Requirements

• High school diploma or equivalent and one year of customer experience is required.
• Six months experience working with domestic animals in a care capacity is required.
• Position may be subject to work weekends and holidays.
• Must pass a credit check and a Federal/National criminal background check.
• Must have a valid Texas driver's license with an acceptable driving record as defined by City policy.
• Must pass a pre-employment basic physical, drug screen, and functional assessment screening (Level 1).

Qualifications

• Must have knowledge of basic disease prevention and control.
• Ability to read, write, operate computer programs, and perform simple math.
• Must have the physical ability to perform job functions—exposure to loud noises, lifting or exert force on objects up to 50 lbs., restraining and handling animals of all temperaments, operating a variety of equipment, exposure to zoonotic diseases.
• Must have knowledge of basic animal behavior, animal care, animal diseases, and breeds.
• Must be able to remain calm in stressful situations, controlling emotions, and resolve issues quickly and efficiently, using sound judgement.
• Must have excellent oral and written communication skills.
• Must be able to follow verbal and written directives.
• Must be able to communicate courteously and effectively with other people and maintain a pleasant and friendly demeanor at all times.
• Must be able to exercise good judgment and make competent decisions in all activities.
• Must be able to maintain confidentiality of information.
• Must have the ability to acquire knowledge of city animal codes and ordinances, and specific techniques.

Skills

• Knowledge of basic animal behavior, animal care, animal diseases, and breeds.
• Physical ability to perform job functions—exposure to loud noises, lifting or exert force on objects up to 50 lbs., restraining and handling animals of all temperaments, operating a variety of equipment, exposure to zoonotic diseases.
• Excellent oral and written communication skills.
• Ability to follow verbal and written directives.
• Ability to communicate courteously and effectively with other people and maintain a pleasant and friendly demeanor at all times.
• Ability to exercise good judgment and make competent decisions in all activities.
• Ability to maintain confidentiality of information.
• Ability to acquire knowledge of city animal codes and ordinances, and specific techniques.

Benefits

• None specified.

Pay

• Salary range TBD.

Schedule

• Monday through Wednesday 11am to 6pm
• Thursday and Friday 11am to 6pm
• Saturday 9am to 3pm