Animal Services Manager - Community Partnerships and Programs

About the role

The Community Partnerships and Programs Manager provides high-level administrative and managerial oversight of a variety of organizational programs including Rescue/Transfer, Pet Licensing, Volunteer and Foster, Education and Outreach, Humane Community Engagement, Trap Neuter Vaccinate Return programs for community cats, and Pet Reunification. The role manages relationships with other Animal Services teams to ensure premier service to community members and shelter animals, and divides time between administrative duties, managerial responsibilities, team training, and detailed technical work as a team leader.

Responsibilities

• Manages all relationships and partnerships for the organization in relation to lifesaving programs, including external entities assisting people and their animals in Pasco County.
• Manages planning, scheduling, training, and work of team members engaged in Community Partnerships and Programs.
• Manages the Rescue/Transfer program for Pasco County Animal Services and maintains working relationships with active and potential rescue partners.
• Receives, investigates, responds to, and resolves inquiries and complaints surrounding community partnerships and programs.
• Formulates standard operating procedures, plans, and budgets for maximum efficiency of community partnerships and programs.
• Supervises assigned staff, including recruitment, development, training, certification, work prioritization, and assignment of related activities.
• Manages expense operations budget for the Community Partnerships and Programs team and works with the Assistant Director to maintain budgeted revenue expectations for the pet licensing program.
• Establishes and enforces guidelines and protocols for a safe work environment; models safe working practices and ensures staff complies with personal protective equipment directives.
• Leads the team to ensure assignments are completed in accordance with work schedules and shelter protocols.
• Manages reports, records, statistics, and incident reports related to organizational efficiency and key performance indicators.
• Coordinates medical and animal health needs with veterinary staff and manages relationships between teams to ensure rescue/transfer medical needs are met for the department and the public.
• Monitors animal flow through the shelter and supports keeping pets with their owners through available resources.
• Participates in Emergency Operations Center activations.
• Actively engages volunteers to support lifesaving and community programs.
• Continually engages team members in continued education and team building activities aligned with the Animal Services mission and manages process improvement projects for the Community Partnerships and Programs team.
• Performs other department-related duties as assigned.

Requirements

• Education and Experience: Bachelor’s degree in a related field and one year of supervisory experience; OR Associate degree and three years of experience in animal sheltering and one year of supervisory experience; OR high school diploma or equivalent and five years of experience in animal sheltering and two years of supervisory experience. Comparable directly related experience may substitute for minimum educational requirements if qualified candidates are not available.
• Physical Skills: Ability to work in a kennel/shelter and outdoors with frequent bending, reaching, kneeling, walking, and standing for 8–10 hours per day; ability to lift and/or move up to 50 pounds and push or pull heavy objects; ability to communicate effectively using verbal, written, and visual methods.
• Licenses and Certifications: Valid Florida driver’s license; obtain Florida State Certification as an Euthanasia Technician within one year of employment; qualify for commission as a notary public.
• Special Requirements: Active home/cellular telephone required; tetanus and rabies (pre-exposure) inoculations required.

Knowledge, Skills, and Abilities

• Considerable knowledge of shelter guidelines for standards of care in animal shelters.
• Extensive knowledge of animal husbandry, including humane handling, sanitation, care, feeding, and behavioral assessment.
• Knowledge of common animal diseases, zoonosis, species-specific and injury recognition and treatment.
• Knowledge of species and breeds of animals, both domestic and wild.
• Knowledge of common shelter programs such as adoptions, fostering, transfers to humane organizations, and their promotion.
• Knowledge of customer service operations.
• Ability to understand and carry out complex oral and written instructions.
• Ability to prepare budget and statistical reports.
• Ability to deal effectively with the public during emotional or stressful situations and enforce high standards of customer service.
• Ability to present programs and recommendations clearly and concisely, both orally to groups and in written form.
• Knowledge of leadership and supervisory techniques with the ability to organize, coordinate, schedule, and evaluate work efficiently.