Animal Pharmacy Customer Service Call Center Agent

About the role

At Wedgewood Pharmacy we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role contributes to helping pets live healthier, happier lives. As a Customer Care Specialist on our Customer Care Team, you will help fulfill our promise of “Great Care, Delivered™” by providing exceptional service to pet owners and veterinarians while supporting the nation’s largest provider of compounded veterinary medications. The position is based within a commutable distance of Manhattan, Kansas and operates on a hybrid schedule after the initial training period.

Responsibilities

• Deliver exceptional customer service.
• Efficiently navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions in our systems.
• Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members.
• Engage with team members across pharmacy and fulfillment facilities.
• Answer high‑volume calls – over 70 per day.
• Ability to work uninterrupted, with 90% of your day assisting customers.

Qualifications

• High school graduate or equivalent required.
• Live within a commutable distance to Manhattan, Kansas.
• Able to obtain a Kansas Pharmacy Tech License (training provided).
• Preferred: prior customer service or contact center experience.
• Preferred: previous pharmacy tech or vet tech experience.
• Preferred: professional experience using Microsoft Office, Outlook, Word, & Excel.

Skills

• Experienced in data entry and multitasking.
• Experienced in handling high‑volume inbound calls (60+ per day).
• Previous call center or high‑volume call environment experience.
• Strong attention to detail and commitment to following procedures.
• Effective and persuasive communicator.
• Professional computer experience (Office, Internet, etc.).
• Strong math skills.