Customer Service Call Center Agent

This is a Fully Remote Job About Our Client:This organization is a consulting firm certified as service-disabled veteran-owned, woman-owned, and minority business enterprise. It operates in the consulting industry, assisting clients with growth, business transformation, and innovation. The firm has expertise in software applications, reporting systems, program management, facilities, and supply chain management, providing vigilant, efficient, collaborative, responsive, and accurate services. About the Opportunity:The CALL CENTER AGENT role involves providing remote support to Maryland residents regarding their health benefits through the Maryland Health Benefits Exchange. The position handles inbound consumer calls to deliver information, resolve inquiries, and assist with application changes, contributing directly to customer satisfaction and program accessibility. Responsibilities:Answer inbound calls from consumers and representatives, providing information on policies and procedures.Document all inquiries using designated systems.Complete tasks following established guidelines and quality metrics.Assist with application changes and password resets.Verify application status and coverage.Escalate issues to appropriate staff when necessary.Arrange translation services for non-English speakers.Participate in training and meetings to stay informed. Requirements:Must be a Maryland resident (priority).Minimum of 3 years call center experience.Experience managing high inbound call volumes and meeting performance targets.Ability to learn quickly and work independently.Strong multitasking and computer skills.Excellent listening and comprehension skills.Punctual and self-reliant.High School Diploma or GED. Pay Range and Compensation Package:Salary: $18.50 per hour. Benefits & Perks:Paid holidays.Paid time off.Medical coverage.Dental coverage. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.