Animal Care Supervisor

About the role

As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

Responsibilities

• Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Lead by example, modeling Petco’s selling behaviors and customer service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Requirements

• A high school diploma or GED.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• A high focus on customer service and people development.

Qualifications

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• A high focus on customer service and people development.

Skills

• Knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• A high focus on customer service and people development.

Benefits

Not specified.

Pay

$21.50 - $33.50 per hour

Schedule

Full time